[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","root",{"_137":-5,"_138":-5,"_139":140,"_141":142,"_143":144},"routes/clips.$id.$slug",{"_9":10,"_11":12},"clip",{"_13":14,"_15":16,"_17":-5,"_18":19,"_20":-5,"_21":22,"_23":24,"_25":26,"_27":28,"_29":30,"_31":32,"_33":34,"_35":36,"_37":38,"_39":40,"_41":-5,"_42":-5,"_43":-5,"_44":45,"_46":-5,"_47":48,"_49":50,"_51":-5},"canonicalUrl","https://howleaderslead.com/clips/1165/turn-setbacks-into-client-success-stories","id",1165,"title","Turn setbacks into client success stories","subtitle","transcript","WEBVTT\n\n1\n00:00:00.000 --> 00:00:02.140\nas a business leader.\n\n2\n00:00:02.140 --> 00:00:05.840\n- Golf is really never over until you hold the last pot.\n\n3\n00:00:05.840 --> 00:00:10.480\nAnd sometimes the round doesn't start off so well,\n\n4\n00:00:10.480 --> 00:00:14.840\nbut if you keep your attitude and keep working,\n\n5\n00:00:14.840 --> 00:00:16.880\na lot of times you'll have that little spurt\n\n6\n00:00:16.880 --> 00:00:19.040\non the back nine where you'll make a few birdies\n\n7\n00:00:19.040 --> 00:00:21.960\nand kind of turn the whole day around.\n\n8\n00:00:21.960 --> 00:00:24.880\nAnd that's very true in business.\n\n9\n00:00:24.880 --> 00:00:29.680\nYou may start working on a project for a prospective client\n\n10\n00:00:29.680 --> 00:00:32.800\nand you don't feel it's going the right way.\n\n11\n00:00:32.800 --> 00:00:35.880\nYou're not coming up with the right answer.\n\n12\n00:00:35.880 --> 00:00:37.720\nYou're not certain you're gonna be able to break\n\n13\n00:00:37.720 --> 00:00:39.440\nthat long-term relationship.\n\n14\n00:00:39.440 --> 00:00:40.920\nAnd more often than not,\n\n15\n00:00:40.920 --> 00:00:44.680\nif you just get to the finish line and keep working,\n\n16\n00:00:44.680 --> 00:00:46.920\nmore often than not, something happens.\n\n17\n00:00:46.920 --> 00:00:48.360\nYou may not get the whole order,\n\n18\n00:00:48.360 --> 00:00:50.160\nbut you walk away with a piece of it\n\n19\n00:00:50.160 --> 00:00:53.200\nbecause your clients admire the grind\n\n20\n00:00:53.200 --> 00:00:54.640\nthat you put into it.\n\n21\n00:00:54.640 --> 00:00:56.160\n- You know, we talked about this.\n","pretty_transcript","start_time",713515,"end_time",766000,"keywords","golf, birdies, attitude, project, client","slug","turn-setbacks-into-client-success-stories","origin","cms","mux_playback_id","7To4Sb7l813UQT3oLr260117Xuv027L1ug00T6QWU00qgMo","mux_asset_id","i00gF8BrM8fzGhMjDia6rDpCivdx46EgcUv02cBFaPEtE","leader_id",145,"episode_id",142,"updated_at","2025-02-26T19:39:17.000000Z","meta_title","meta_description","og_image_media_id","web_url","https://www.howleaderslead.com/clips/1165/turn-setbacks-into-client-success-stories","og_image_url","leader",{"_13":36,"_101":102,"_103":104,"_105":106,"_25":107,"_108":109,"_62":110,"_59":110,"_111":112,"_69":113,"_39":114,"_115":-5,"_41":-5,"_42":-5,"_43":-5,"_116":117,"_89":118,"_44":119,"_120":121,"_122":123,"_46":-5,"_124":125,"_126":127,"_93":128,"_51":-5},"episode",{"_13":38,"_15":52,"_27":53,"_17":54,"_55":56,"_18":57,"_20":58,"_59":60,"_61":-5,"_62":60,"_63":-5,"_64":65,"_66":67,"_68":-5,"_69":-5,"_70":71,"_72":73,"_74":-5,"_35":36,"_39":75,"_41":-5,"_42":-5,"_43":-5,"_76":77,"_78":79,"_80":81,"_82":83,"_84":-5,"_85":-5,"_86":87,"_88":-5,"_89":-5,"_46":-5,"_90":91,"_92":-5,"_93":-5,"_51":-5},"og_image_media","Grit gets results","grit-gets-results","Learn what grit really looks like and why there’s just no substitute for that kind of hard work, no-quit mentality. Plus, practical strategies to help you recover from a setback and an inside look at what it takes to be an elite amateur golfer.","summary","

“Grit” is one of those buzzwords people throw around a lot.

And it can be hard to define!

But you know it when you see it – and you can certainly see it in Mike McCoy.

This upcoming weekend, Mike has the honor of captaining the U.S. team at the Walker Cup as our top amateurs compete against Great Britain and Ireland at St. Andrews’ legendary Old Course.

Mike is one of the world’s top amateur golfers, and he has been for decades. He even earned a coveted amateur spot at the 2014 Masters. And he’s done it all while also building a successful career as an insurance executive!

That level of achievement in BOTH areas doesn’t just happen. It takes an elite mentality, a big commitment, and a willingness to do the hard stuff.

In other words, it takes grit.

In this conversation, you’ll see what grit really looks like and why there is just no substitute for it when it comes to your success.

You’ll also learn:

Why to prioritize training and preparation for your team
The competitive advantage a lot of people shy away from
One practical way to help your team deal with setbacks
What it’s like playing the Masters as an amateur

Take your learning further. Get proven leadership advice from these (free!) resources:

The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go

Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day

Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

","WEBVTT\n\n1\n00:00:00.000 --> 00:00:07.420\nWelcome to How Leaders Lead, where every week you get to listen in while I\n\n2\n00:00:07.420 --> 00:00:08.220\ninterview some\n\n3\n00:00:08.220 --> 00:00:10.760\nof the very best leaders in the world.\n\n4\n00:00:10.760 --> 00:00:14.230\nI break down the key learning so that by the end of the episode, you'll have\n\n5\n00:00:14.230 --> 00:00:14.840\nsomething\n\n6\n00:00:14.840 --> 00:00:18.760\nsimple you can apply as you develop into a better leader.\n\n7\n00:00:18.760 --> 00:00:21.640\nThat's what this podcast is all about.\n\n8\n00:00:21.640 --> 00:00:26.520\nYou know, grit is one of those buzzwords people sure throw around a lot.\n\n9\n00:00:26.520 --> 00:00:30.640\nAnd to be honest with you, it can be hard to define, but you know it when you\n\n10\n00:00:30.640 --> 00:00:31.300\nsee it\n\n11\n00:00:31.300 --> 00:00:35.700\nand you sure as heck see it in our guest today, Mike McCoy.\n\n12\n00:00:35.700 --> 00:00:39.660\nThis weekend, Mike has the honor of being the captain of the United States team\n\n13\n00:00:39.660 --> 00:00:40.380\nat the Walker\n\n14\n00:00:40.380 --> 00:00:45.160\nCup as our top amateur's compete against Great Britain and Ireland at St.\n\n15\n00:00:45.160 --> 00:00:46.560\nAndrews legendary\n\n16\n00:00:46.560 --> 00:00:47.880\nold course.\n\n17\n00:00:47.880 --> 00:00:52.640\nMike is one of the world's top amateur golfers and he has been for decades.\n\n18\n00:00:52.640 --> 00:00:58.100\nHe even earned a coveted amateur spot at the 2014 Masters and he's done it\n\n19\n00:00:58.100 --> 00:00:59.140\nwhile building\n\n20\n00:00:59.140 --> 00:01:05.360\na successful career as the area president of a top firm, Gallagher Insurance.\n\n21\n00:01:05.360 --> 00:01:10.820\nThat level of achievement in both golf and business just doesn't happen.\n\n22\n00:01:10.820 --> 00:01:15.850\nIt takes an elite mentality, a big commitment and a willingness to do the hard\n\n23\n00:01:15.850 --> 00:01:16.600\nstuff.\n\n24\n00:01:16.600 --> 00:01:20.200\nIn other words, it takes grit.\n\n25\n00:01:20.200 --> 00:01:24.580\nAnd this conversation will help you understand what that grit really looks like\n\n26\n00:01:24.580 --> 00:01:25.320\nand why there's\n\n27\n00:01:25.320 --> 00:01:29.880\njust no substitute for it when it comes to your success.\n\n28\n00:01:29.880 --> 00:01:41.120\nSo here's my conversation with my good friend and soon to be yours, Mike McCoy.\n\n29\n00:01:41.120 --> 00:01:46.480\nI was glued to the tube a few weeks ago watching Brian Harmon when the open at\n\n30\n00:01:46.480 --> 00:01:47.920\nRoyal Liverpool.\n\n31\n00:01:47.920 --> 00:01:51.700\nHow'd that make you feel knowing that he's played on the Walker Cup a couple of\n\n32\n00:01:51.700 --> 00:01:52.240\ntimes?\n\n33\n00:01:52.240 --> 00:01:54.040\nWell, I was thrilled for him.\n\n34\n00:01:54.040 --> 00:02:01.070\nI think back in 2009 at a Walker Cup practice session, Brian was my partner and\n\n35\n00:02:01.070 --> 00:02:02.040\nI'll never\n\n36\n00:02:02.040 --> 00:02:07.080\nforget we were walking down the first hole and he said to me, \"Hey, don't be\n\n37\n00:02:07.080 --> 00:02:07.600\nafraid\n\n38\n00:02:07.600 --> 00:02:09.560\nto hit those putts past the hole.\n\n39\n00:02:09.560 --> 00:02:12.520\nI'll make them all coming back.\"\n\n40\n00:02:12.520 --> 00:02:14.400\nSo he had a lot of confidence.\n\n41\n00:02:14.400 --> 00:02:15.400\nThat's great.\n\n42\n00:02:15.400 --> 00:02:17.040\nThat's a great to have a partner like that.\n\n43\n00:02:17.040 --> 00:02:24.440\nYou were selected to be on the 2015 Walker Cup team at age 52, making you the\n\n44\n00:02:24.440 --> 00:02:25.400\nthird oldest\n\n45\n00:02:25.400 --> 00:02:27.240\nplayer in Walker Cup history.\n\n46\n00:02:27.240 --> 00:02:32.200\nNow tell us about the Walker Cup itself and why it's such a prestigious golf\n\n47\n00:02:32.200 --> 00:02:32.880\nevent.\n\n48\n00:02:32.880 --> 00:02:35.400\nThe history really goes all the way back.\n\n49\n00:02:35.400 --> 00:02:40.630\nThis is actually going to be about the 100th anniversary of the start of the\n\n50\n00:02:40.630 --> 00:02:41.000\nmatch.\n\n51\n00:02:41.000 --> 00:02:44.560\nAnd it was founded by George Herbert Walker.\n\n52\n00:02:44.560 --> 00:02:51.430\nAnd really it was started as an international competition to foster goodwill\n\n53\n00:02:51.430 --> 00:02:52.000\namongst the\n\n54\n00:02:52.000 --> 00:02:53.160\nnations.\n\n55\n00:02:53.160 --> 00:02:58.560\nAnd at that time, really the only countries that had competitive golfers were\n\n56\n00:02:58.560 --> 00:02:59.400\nthe United\n\n57\n00:02:59.400 --> 00:03:02.440\nStates and Great Britain and Ireland.\n\n58\n00:03:02.440 --> 00:03:05.600\nAnd that's really how the match developed.\n\n59\n00:03:05.600 --> 00:03:11.280\nAnd then for the last 100 years, we've been playing the Walker Cup every other\n\n60\n00:03:11.280 --> 00:03:11.680\nyear.\n\n61\n00:03:11.680 --> 00:03:15.200\nIt's an unbelievable event to watch.\n\n62\n00:03:15.200 --> 00:03:18.240\nAnd I've certainly enjoyed watching you when you played.\n\n63\n00:03:18.240 --> 00:03:22.850\nDescribe the moment when you got the call to be a player on the team that you\n\n64\n00:03:22.850 --> 00:03:23.680\nwere on.\n\n65\n00:03:23.680 --> 00:03:25.840\nWell, it was a dream come true.\n\n66\n00:03:25.840 --> 00:03:30.640\nI have to admit, I chased making that team for a couple of decades.\n\n67\n00:03:30.640 --> 00:03:33.960\nI had a lot of friends that had made previous teams.\n\n68\n00:03:33.960 --> 00:03:37.440\nAnd I knew what a wonderful experience it was for them.\n\n69\n00:03:37.440 --> 00:03:44.040\nIt was really my top goal as I started each season was to play well enough to\n\n70\n00:03:44.040 --> 00:03:44.640\ncatch the\n\n71\n00:03:44.640 --> 00:03:49.080\neye of the selection committee and ultimately earn a spot on the team.\n\n72\n00:03:49.080 --> 00:03:52.280\nWell, that was fantastic to see you do that.\n\n73\n00:03:52.280 --> 00:03:55.200\nAnd describe the moment when you got the call.\n\n74\n00:03:55.200 --> 00:03:56.640\nIt goes full circle now.\n\n75\n00:03:56.640 --> 00:03:59.400\nAnd you get the call to be the captain.\n\n76\n00:03:59.400 --> 00:04:00.400\nWhat was that like?\n\n77\n00:04:00.400 --> 00:04:01.880\nTell us about that moment.\n\n78\n00:04:01.880 --> 00:04:07.920\nOf course, I was pretty emotional and I knew my family was very happy for me.\n\n79\n00:04:07.920 --> 00:04:12.520\nAnd just one of those dream moments in your life, you'll never forget.\n\n80\n00:04:12.520 --> 00:04:16.080\nWell, everybody that knows you in golf and knows you as a person was just as\n\n81\n00:04:16.080 --> 00:04:16.760\nhappy when\n\n82\n00:04:16.760 --> 00:04:17.920\nthey heard about it.\n\n83\n00:04:17.920 --> 00:04:19.480\nI can assure you that.\n\n84\n00:04:19.480 --> 00:04:23.600\nNow I have to ask you this, it's always a lot of pressure being a leader.\n\n85\n00:04:23.600 --> 00:04:28.510\nAre you feeling more pressure now as the captain or back when you were a player\n\n86\n00:04:28.510 --> 00:04:30.320\non the team?\n\n87\n00:04:30.320 --> 00:04:33.760\nI think I'm feeling more pressure now.\n\n88\n00:04:33.760 --> 00:04:39.700\nWe're going overseas to St. Andrews and it's their home territory in front of\n\n89\n00:04:39.700 --> 00:04:41.240\ntheir crowd.\n\n90\n00:04:41.240 --> 00:04:46.520\nWe have the cup right now and so the pressure is on me and our team to retain\n\n91\n00:04:46.520 --> 00:04:47.520\nthat cup.\n\n92\n00:04:47.520 --> 00:04:51.560\nWell, I want to talk more about the locker cup here in a bit, but I also know\n\n93\n00:04:51.560 --> 00:04:52.120\nyou have\n\n94\n00:04:52.120 --> 00:04:54.960\nan extremely successful career and insurance.\n\n95\n00:04:54.960 --> 00:04:57.200\nHow did you get started in that business, Mike?\n\n96\n00:04:57.200 --> 00:04:59.080\nIt was really a little bit lucky.\n\n97\n00:04:59.080 --> 00:05:05.470\nI had a good family friend who was a headhunter and there was an independent\n\n98\n00:05:05.470 --> 00:05:06.800\nagency in Des Moines,\n\n99\n00:05:06.800 --> 00:05:13.310\nIowa that was looking for a salesperson and historically the firm had always\n\n100\n00:05:13.310 --> 00:05:14.480\nhired insurance\n\n101\n00:05:14.480 --> 00:05:17.600\nunderwriters from inside the industry.\n\n102\n00:05:17.600 --> 00:05:20.890\nAnd they thought they would try to maybe bring somebody in that might have a\n\n103\n00:05:20.890 --> 00:05:21.280\nlittle\n\n104\n00:05:21.280 --> 00:05:26.440\nmore marketing and sales background and then with the idea they would teach me\n\n105\n00:05:26.440 --> 00:05:27.080\nthe insurance\n\n106\n00:05:27.080 --> 00:05:28.760\nbusiness.\n\n107\n00:05:28.760 --> 00:05:30.720\nAnd that's really how it got started.\n\n108\n00:05:30.720 --> 00:05:35.310\nIt was just they took a chance on me and I invested a lot of time and learned\n\n109\n00:05:35.310 --> 00:05:36.280\nthe business\n\n110\n00:05:36.280 --> 00:05:39.520\nand it really was a perfect fit.\n\n111\n00:05:39.520 --> 00:05:44.320\nYou see any difference as you've climbed the ranks of management.\n\n112\n00:05:44.320 --> 00:05:48.870\nYou see any difference when it comes to coaching your golfers versus coaching\n\n113\n00:05:48.870 --> 00:05:50.040\nyour employees?\n\n114\n00:05:50.040 --> 00:05:53.680\nWell, golf is a little bit more individual.\n\n115\n00:05:53.680 --> 00:05:57.440\nThe players are working on their own games and they have their own issues\n\n116\n00:05:57.440 --> 00:05:58.600\nindividually.\n\n117\n00:05:58.600 --> 00:06:03.830\nBut when you're working on a team, the team has a collective goal of serving\n\n118\n00:06:03.830 --> 00:06:04.680\none client\n\n119\n00:06:04.680 --> 00:06:08.480\nand solving a problem for the client.\n\n120\n00:06:08.480 --> 00:06:12.550\nAnd so everybody on the team has that same goal and everybody has their own\n\n121\n00:06:12.550 --> 00:06:13.280\nlittle role\n\n122\n00:06:13.280 --> 00:06:14.440\nto play.\n\n123\n00:06:14.440 --> 00:06:19.430\nSo I think you really, when you're in a business setting and your team is\n\n124\n00:06:19.430 --> 00:06:20.000\nmature, you have\n\n125\n00:06:20.000 --> 00:06:24.400\nthis high level of trust that everybody's going to execute their role.\n\n126\n00:06:24.400 --> 00:06:28.430\nAnd at the end of the day, we're going to deliver that product and solve that\n\n127\n00:06:28.430 --> 00:06:28.960\nproblem\n\n128\n00:06:28.960 --> 00:06:30.600\nfor the client.\n\n129\n00:06:30.600 --> 00:06:36.120\nWith the golfers, you're really just, they're so individual.\n\n130\n00:06:36.120 --> 00:06:41.800\nYou're trying to just put them in the best frame of mind to be successful.\n\n131\n00:06:41.800 --> 00:06:47.920\nAnd golf is so mental and so much tied to how they view themselves.\n\n132\n00:06:47.920 --> 00:06:52.160\nAnd I think my job is to make them feel like they can walk through a wall and\n\n133\n00:06:52.160 --> 00:06:52.320\nare going\n\n134\n00:06:52.320 --> 00:06:53.600\nto play great golf.\n\n135\n00:06:53.600 --> 00:06:59.140\nSo you know, you're seen as a great leader, Mike, because of your ability to\n\n136\n00:06:59.140 --> 00:06:59.560\nnot only\n\n137\n00:06:59.560 --> 00:07:04.360\nassemble really highly talented people in your company, but then get out of the\n\n138\n00:07:04.360 --> 00:07:04.680\nway\n\n139\n00:07:04.680 --> 00:07:08.680\nand empower them to do their job the best they can do it.\n\n140\n00:07:08.680 --> 00:07:10.680\nWho taught you to lead like this?\n\n141\n00:07:10.680 --> 00:07:13.920\nWell, I think it was really out of necessity.\n\n142\n00:07:13.920 --> 00:07:18.280\nThe insurance industry has gotten more and more complex and there's been more\n\n143\n00:07:18.280 --> 00:07:19.280\nspecialization\n\n144\n00:07:19.280 --> 00:07:23.400\nrequired to serve these complex clients.\n\n145\n00:07:23.400 --> 00:07:29.360\nAnd so I've reached out and found people inside the organization that I could\n\n146\n00:07:29.360 --> 00:07:29.960\ndepend\n\n147\n00:07:29.960 --> 00:07:34.960\non that were experts in their various fields.\n\n148\n00:07:34.960 --> 00:07:40.570\nAnd so my role really becomes more of a project manager, making sure the best\n\n149\n00:07:40.570 --> 00:07:42.400\nthat our organization\n\n150\n00:07:42.400 --> 00:07:46.120\nhas to offer is delivered to the client.\n\n151\n00:07:46.120 --> 00:07:50.080\nAnd so you just can't do everything for everybody.\n\n152\n00:07:50.080 --> 00:07:56.350\nAnd so I bring a team together and I just make sure we hit our timelines and we\n\n153\n00:07:56.350 --> 00:07:57.160\ndeliver\n\n154\n00:07:57.160 --> 00:07:58.160\nwhat we promise.\n\n155\n00:07:58.160 --> 00:08:02.490\nNow, you're the Walker Cup captain and you're running this successful insurance\n\n156\n00:08:02.490 --> 00:08:03.680\nbusiness.\n\n157\n00:08:03.680 --> 00:08:10.430\nAnd you've also won Iowa's Player of the Year award 11 times as an amateur gol\n\n158\n00:08:10.430 --> 00:08:11.160\nfer.\n\n159\n00:08:11.160 --> 00:08:12.760\nHow do you do it all?\n\n160\n00:08:12.760 --> 00:08:16.320\nWell, it's a lot of organization.\n\n161\n00:08:16.320 --> 00:08:21.480\nI don't necessarily play a lot of golf when I'm back in Des Moines.\n\n162\n00:08:21.480 --> 00:08:26.960\nI do go hit some balls in the evening and I live on a golf course.\n\n163\n00:08:26.960 --> 00:08:28.600\nSo that makes it a little easier.\n\n164\n00:08:28.600 --> 00:08:32.480\nI can go down and steal an hour in the after dinner.\n\n165\n00:08:32.480 --> 00:08:35.680\nAnd then I have a good team and they know when I'm going to be gone.\n\n166\n00:08:35.680 --> 00:08:40.120\nSo we try to work ahead and get some of the projects finished early.\n\n167\n00:08:40.120 --> 00:08:45.440\nI've had supportive wife who's given me that little bit of leeway to get away\n\n168\n00:08:45.440 --> 00:08:46.520\non the weekends\n\n169\n00:08:46.520 --> 00:08:48.480\nand go compete.\n\n170\n00:08:48.480 --> 00:08:51.040\nHow's technology helped you through all of this?\n\n171\n00:08:51.040 --> 00:08:52.720\nIt's just been incredible.\n\n172\n00:08:52.720 --> 00:08:56.990\nI don't think I could have done it without the cell phone and the ability to\n\n173\n00:08:56.990 --> 00:08:57.560\nrespond\n\n174\n00:08:57.560 --> 00:08:59.120\nto emails.\n\n175\n00:08:59.120 --> 00:09:03.160\nWhen I started in the business, we used to type letters.\n\n176\n00:09:03.160 --> 00:09:08.380\nWe had a steno pool where you could dictate your note and came back on your\n\n177\n00:09:08.380 --> 00:09:09.080\ndesk.\n\n178\n00:09:09.080 --> 00:09:15.160\nYou really had time to think about your response and do some research.\n\n179\n00:09:15.160 --> 00:09:20.740\nIn today's world, people are looking for that immediate response and without\n\n180\n00:09:20.740 --> 00:09:22.840\nemail and cell\n\n181\n00:09:22.840 --> 00:09:24.840\nphones.\n\n182\n00:09:24.840 --> 00:09:28.040\nNumber one, you couldn't keep the clients happy and I certainly couldn't be\n\n183\n00:09:28.040 --> 00:09:28.400\nvery far\n\n184\n00:09:28.400 --> 00:09:30.120\nfrom the desk.\n\n185\n00:09:30.120 --> 00:09:34.710\nYou talked about almost looking at leadership as a project manager role and\n\n186\n00:09:34.710 --> 00:09:35.360\nmeeting your\n\n187\n00:09:35.360 --> 00:09:36.760\ndeadlines.\n\n188\n00:09:36.760 --> 00:09:40.080\nHow do you project a sense of urgency for your team?\n\n189\n00:09:40.080 --> 00:09:46.670\nWell, I think we have a kickoff call and we basically describe the situation,\n\n190\n00:09:46.670 --> 00:09:47.520\ndescribe\n\n191\n00:09:47.520 --> 00:09:53.490\nthe opportunity or in the case, let's say it's a claim, you discuss where the\n\n192\n00:09:53.490 --> 00:09:54.240\nfriction\n\n193\n00:09:54.240 --> 00:10:01.280\nis and everybody develops and contributes to the strategy.\n\n194\n00:10:01.280 --> 00:10:06.730\nWe take a lot of pride in how our clients are serviced and most of these people\n\n195\n00:10:06.730 --> 00:10:07.160\nhave\n\n196\n00:10:07.160 --> 00:10:10.360\nbeen clients for 20, 25 years.\n\n197\n00:10:10.360 --> 00:10:13.840\nThey've become good friends and there's a little extra pressure.\n\n198\n00:10:13.840 --> 00:10:16.440\nYou don't want to disappoint your friends.\n\n199\n00:10:16.440 --> 00:10:21.490\nPart of it's just personal pride that you want to get the job done and you want\n\n200\n00:10:21.490 --> 00:10:21.880\nto do\n\n201\n00:10:21.880 --> 00:10:22.880\nit properly.\n\n202\n00:10:22.880 --> 00:10:28.800\nI've read where you cite Jay Segal as someone who guided you along the way.\n\n203\n00:10:28.800 --> 00:10:33.080\nTell us about Jay Segal and the role he played in your life and career.\n\n204\n00:10:33.080 --> 00:10:37.020\nJay gave me the best advice that anybody has ever given me regarding the\n\n205\n00:10:37.020 --> 00:10:38.160\ninsurance business\n\n206\n00:10:38.160 --> 00:10:45.160\nand Jay was a successful agent and I called him and the one thing he said, I\n\n207\n00:10:45.160 --> 00:10:46.560\nwas evaluating\n\n208\n00:10:46.560 --> 00:10:50.840\na couple different offers and he said pick the firm that's going to spend the\n\n209\n00:10:50.840 --> 00:10:51.520\nmost time\n\n210\n00:10:51.520 --> 00:10:54.400\ntraining you.\n\n211\n00:10:54.400 --> 00:11:01.640\nOur success is really going to be based on your ability to gain knowledge of\n\n212\n00:11:01.640 --> 00:11:03.440\nthe product.\n\n213\n00:11:03.440 --> 00:11:04.440\nI was fortunate.\n\n214\n00:11:04.440 --> 00:11:09.240\nI ended up with a firm that had a lot of very strong professionals and they\n\n215\n00:11:09.240 --> 00:11:11.440\nmentored me.\n\n216\n00:11:11.440 --> 00:11:16.240\nI think I went to lunch with them every day for four or five years and I kind\n\n217\n00:11:16.240 --> 00:11:16.840\nof got an\n\n218\n00:11:16.840 --> 00:11:20.240\nMBA in risk management.\n\n219\n00:11:20.240 --> 00:11:25.400\nI look back upon those days, most of them have passed now but I have fond\n\n220\n00:11:25.400 --> 00:11:26.840\nmemories of them\n\n221\n00:11:26.840 --> 00:11:31.200\nand I'm very grateful for what they taught me.\n\n222\n00:11:31.200 --> 00:11:35.220\nJay Segal for everybody's information is one of the greatest amateur golfers in\n\n223\n00:11:35.220 --> 00:11:35.800\nthe history\n\n224\n00:11:35.800 --> 00:11:37.480\nof the game.\n\n225\n00:11:37.480 --> 00:11:41.840\nThere's so much about golf that translates into business.\n\n226\n00:11:41.840 --> 00:11:45.560\nWhen you think about it Mike, what are the top one or two things that come to\n\n227\n00:11:45.560 --> 00:11:46.080\nmind when\n\n228\n00:11:46.080 --> 00:11:51.390\nyou think about lessons you've learned on the course that have carried into\n\n229\n00:11:51.390 --> 00:11:52.120\nyour life\n\n230\n00:11:52.120 --> 00:11:54.320\nas a business leader?\n\n231\n00:11:54.320 --> 00:11:59.790\nGolf is really never over until you hold the last pot and sometimes the round\n\n232\n00:11:59.790 --> 00:12:00.440\ndoesn't\n\n233\n00:12:00.440 --> 00:12:06.560\nstart off so well but if you keep your attitude and keep working, a lot of\n\n234\n00:12:06.560 --> 00:12:07.760\ntimes you'll have\n\n235\n00:12:07.760 --> 00:12:11.660\nthat little spurt on the back nine where you'll make a few birdies and kind of\n\n236\n00:12:11.660 --> 00:12:12.280\nturn the whole\n\n237\n00:12:12.280 --> 00:12:17.120\nday around and that's very true in business.\n\n238\n00:12:17.120 --> 00:12:22.880\nYou may start working on a project for a prospective client and you don't feel\n\n239\n00:12:22.880 --> 00:12:23.720\nit's going the\n\n240\n00:12:23.720 --> 00:12:24.920\nright way.\n\n241\n00:12:24.920 --> 00:12:27.840\nYou're not coming up with the right answer.\n\n242\n00:12:27.840 --> 00:12:31.360\nYou're not certain you're going to be able to break that long-term relationship\n\n243\n00:12:31.360 --> 00:12:31.920\nand more\n\n244\n00:12:31.920 --> 00:12:37.060\noften than not if you just get to the finish line and keep working more often\n\n245\n00:12:37.060 --> 00:12:37.720\nthan not\n\n246\n00:12:37.720 --> 00:12:38.800\nsomething happens.\n\n247\n00:12:38.800 --> 00:12:43.010\nYou may not get the whole order but you walk away with a piece of it because\n\n248\n00:12:43.010 --> 00:12:43.760\nyour clients\n\n249\n00:12:43.760 --> 00:12:47.040\nadmire the grind that you put into it.\n\n250\n00:12:47.040 --> 00:12:51.960\nWe talked about this a minute ago but I should also note you've won the ZYWA\n\n251\n00:12:51.960 --> 00:12:52.960\nPlayer of the\n\n252\n00:12:52.960 --> 00:12:57.160\nYear awards in four different decades.\n\n253\n00:12:57.160 --> 00:12:58.160\nThat's amazing.\n\n254\n00:12:58.160 --> 00:13:00.800\nYou don't look that old Mike, you can't be that old.\n\n255\n00:13:00.800 --> 00:13:03.840\nWhat's been your key to sustained top performance?\n\n256\n00:13:03.840 --> 00:13:05.760\nHow have you been able to do that?\n\n257\n00:13:05.760 --> 00:13:09.440\nWell, the key is that I've never really taken a break.\n\n258\n00:13:09.440 --> 00:13:17.580\nI've really consistently played competitive golf really since I started college\n\n259\n00:13:17.580 --> 00:13:18.360\nand the\n\n260\n00:13:18.360 --> 00:13:23.400\nIowa winners can be tough but usually you get away and now I'm fortunate I can\n\n261\n00:13:23.400 --> 00:13:23.840\nspend\n\n262\n00:13:23.840 --> 00:13:25.440\na little more time in Florida.\n\n263\n00:13:25.440 --> 00:13:27.120\nI think that's been the key.\n\n264\n00:13:27.120 --> 00:13:29.880\nI didn't set the clubs down for four or five years.\n\n265\n00:13:29.880 --> 00:13:35.160\nI always kept my game reasonably sharp and it's allowed me to stay competitive\n\n266\n00:13:35.160 --> 00:13:35.800\na little\n\n267\n00:13:35.800 --> 00:13:36.800\nlonger.\n\n268\n00:13:36.800 --> 00:13:44.320\nYou were the 2013 U.S. Mid Amateur Champion which is a massive accomplishment.\n\n269\n00:13:44.320 --> 00:13:46.800\nWhat did take to get that done?\n\n270\n00:13:46.800 --> 00:13:54.060\nBoy, I would say I won my first match which was probably the most difficult\n\n271\n00:13:54.060 --> 00:13:55.200\nmatch I had\n\n272\n00:13:55.200 --> 00:14:00.760\non the 18th hole and I made a big birdie on 17 and then had a big up and down\n\n273\n00:14:00.760 --> 00:14:02.400\non 18.\n\n274\n00:14:02.400 --> 00:14:04.680\nReally I did feel very fortunate to walk away.\n\n275\n00:14:04.680 --> 00:14:10.640\nI could have lost that match as easy as I wanted.\n\n276\n00:14:10.640 --> 00:14:11.720\nYou have a little luck.\n\n277\n00:14:11.720 --> 00:14:14.040\nI think a little luck helps.\n\n278\n00:14:14.040 --> 00:14:19.380\nYou just can't run the gauntlet of playing all those matches without having a\n\n279\n00:14:19.380 --> 00:14:20.040\nfew good\n\n280\n00:14:20.040 --> 00:14:22.160\nbreaks go your way.\n\n281\n00:14:22.160 --> 00:14:26.480\nAnd then my game was sharp.\n\n282\n00:14:26.480 --> 00:14:28.560\nI was prepared.\n\n283\n00:14:28.560 --> 00:14:35.180\nI think I hit it in 14 bunkers that week and I was able to get up and down\n\n284\n00:14:35.180 --> 00:14:36.920\nevery time.\n\n285\n00:14:36.920 --> 00:14:41.580\nI never failed to get up and down out of a bunker and that was pretty\n\n286\n00:14:41.580 --> 00:14:42.800\nremarkable.\n\n287\n00:14:42.800 --> 00:14:46.880\nThat win enables you to play in the 2014 Masters.\n\n288\n00:14:46.880 --> 00:14:49.800\nWhat's one of your favorite stories from that experience?\n\n289\n00:14:49.800 --> 00:14:55.260\nThe best thing that happened is my oldest son who was a good player was able to\n\n290\n00:14:55.260 --> 00:14:55.760\ncaddy\n\n291\n00:14:55.760 --> 00:14:59.080\nfor me and spend the week with me out there.\n\n292\n00:14:59.080 --> 00:15:00.480\nIt was really fun.\n\n293\n00:15:00.480 --> 00:15:06.610\nI watched through his eyes and the people he met and the wonderful way Augusta\n\n294\n00:15:06.610 --> 00:15:07.440\ntreats the\n\n295\n00:15:07.440 --> 00:15:09.600\nAmateurs.\n\n296\n00:15:09.600 --> 00:15:14.320\nIt's a special week and they make it very special for all the Amateurs.\n\n297\n00:15:14.320 --> 00:15:18.600\nStaying in the present as you know better than most is critical to golf.\n\n298\n00:15:18.600 --> 00:15:21.920\nHow do you translate that into business as a leader?\n\n299\n00:15:21.920 --> 00:15:26.980\nWell it's easy to get distracted and I think it's important that you know you\n\n300\n00:15:26.980 --> 00:15:27.720\nkeep your\n\n301\n00:15:27.720 --> 00:15:32.250\nmind, it's sort of it's when you're playing golf you kind of keep your eye on\n\n302\n00:15:32.250 --> 00:15:33.000\nthe target\n\n303\n00:15:33.000 --> 00:15:37.520\nand in business you know you're keeping your eye on the goal.\n\n304\n00:15:37.520 --> 00:15:40.990\nAnd you just kind of keep reminding people here's what we're here for is to\n\n305\n00:15:40.990 --> 00:15:41.640\nserve these\n\n306\n00:15:41.640 --> 00:15:44.760\nclients you know they're counting on us.\n\n307\n00:15:44.760 --> 00:15:49.520\nYou know I feel a lot of responsibility when I'm ensuring a large company and\n\n308\n00:15:49.520 --> 00:15:50.200\nthe owner\n\n309\n00:15:50.200 --> 00:15:53.840\nor the board is counting on me to have the right coverage and take care of\n\n310\n00:15:53.840 --> 00:15:54.720\ntheir employees\n\n311\n00:15:54.720 --> 00:15:56.320\nand their customers.\n\n312\n00:15:56.320 --> 00:16:03.470\nSo you really have to understand your mission and make it real for people you\n\n313\n00:16:03.470 --> 00:16:04.600\nknow that you\n\n314\n00:16:04.600 --> 00:16:09.360\nknow in your team you know when there's a serious auto accident families are\n\n315\n00:16:09.360 --> 00:16:10.040\naffected\n\n316\n00:16:10.040 --> 00:16:14.520\ncompanies face financial risk and you know those are the types of things that\n\n317\n00:16:14.520 --> 00:16:15.000\nwe deal\n\n318\n00:16:15.000 --> 00:16:19.160\nwith and you know those are serious matters.\n\n319\n00:16:19.160 --> 00:16:24.920\nSo I don't know how else to say it but you know it's a serious business and you\n\n320\n00:16:24.920 --> 00:16:25.040\nknow\n\n321\n00:16:25.040 --> 00:16:28.520\ngolf for me competitive golf is serious business as well.\n\n322\n00:16:28.520 --> 00:16:33.050\nSo I kind of handle both of them the same way and that's probably one of my\n\n323\n00:16:33.050 --> 00:16:33.800\nproblems\n\n324\n00:16:33.800 --> 00:16:34.800\ntoo.\n\n325\n00:16:34.800 --> 00:16:39.740\nI need sometimes to take a break and relax a little bit but my free time, my\n\n326\n00:16:39.740 --> 00:16:40.000\nmove from\n\n327\n00:16:40.000 --> 00:16:45.680\nright into golf and as soon as that's over I'm moving back into business and\n\n328\n00:16:45.680 --> 00:16:46.400\nyou know\n\n329\n00:16:46.400 --> 00:16:50.320\nI'm always kind of always on edge.\n\n330\n00:16:50.320 --> 00:16:54.670\nYou know I've watched you play golf more than once in a competitive fashion and\n\n331\n00:16:54.670 --> 00:16:55.240\nyou're very\n\n332\n00:16:55.240 --> 00:17:00.560\nserious competitor and you talked about competition and golf and competition in\n\n333\n00:17:00.560 --> 00:17:01.520\nbusiness.\n\n334\n00:17:01.520 --> 00:17:02.520\nWhat's the difference?\n\n335\n00:17:02.520 --> 00:17:05.520\nIs there a difference in how you look at the competition?\n\n336\n00:17:05.520 --> 00:17:10.560\nNow sometimes know you know the will to win whether it's you know we always\n\n337\n00:17:10.560 --> 00:17:11.080\nlike to say\n\n338\n00:17:11.080 --> 00:17:16.570\ninsurance brokers you know fight with knives it's a tough business on the\n\n339\n00:17:16.570 --> 00:17:17.520\nstreet and you\n\n340\n00:17:17.520 --> 00:17:23.250\nknow some of these guys you're playing golf with are equally as tough and so\n\n341\n00:17:23.250 --> 00:17:23.840\nnow I think\n\n342\n00:17:23.840 --> 00:17:30.040\nthe will to win is very similar.\n\n343\n00:17:30.040 --> 00:17:33.620\nWe'll be back with the rest of David's conversation with Mike McCoy in just a\n\n344\n00:17:33.620 --> 00:17:34.400\nmoment but have\n\n345\n00:17:34.400 --> 00:17:38.980\nyou ever wondered what David is thinking as he interviews our guests each week\n\n346\n00:17:38.980 --> 00:17:39.360\nor have\n\n347\n00:17:39.360 --> 00:17:43.470\nyou been interested in hearing David's take on some of the questions that he\n\n348\n00:17:43.470 --> 00:17:44.000\nasks his\n\n349\n00:17:44.000 --> 00:17:45.000\nguests?\n\n350\n00:17:45.000 --> 00:17:48.320\nWell I do and I know a lot of you do too.\n\n351\n00:17:48.320 --> 00:17:51.690\nMy name is Koolah Callahan and together with David I host the three more\n\n352\n00:17:51.690 --> 00:17:53.040\nquestions podcast\n\n353\n00:17:53.040 --> 00:17:55.120\nthat airs every Monday.\n\n354\n00:17:55.120 --> 00:17:59.120\nThese episodes are just about 15 minutes and in them I asked David three\n\n355\n00:17:59.120 --> 00:17:59.960\nquestions that\n\n356\n00:17:59.960 --> 00:18:04.560\ndive deeper into the themes of his episode with his guests.\n\n357\n00:18:04.560 --> 00:18:08.230\nDavid shares incredible insights and stories from his career leading young\n\n358\n00:18:08.230 --> 00:18:09.000\nbrands and all\n\n359\n00:18:09.000 --> 00:18:13.120\nof his answers are super practical and inspiring like this great insight David\n\n360\n00:18:13.120 --> 00:18:14.320\nshared after Patrick\n\n361\n00:18:14.320 --> 00:18:16.160\nLanchoni's interview.\n\n362\n00:18:16.160 --> 00:18:20.740\nYou know I had this phrase that we used healthy debate healthy decision and if\n\n363\n00:18:20.740 --> 00:18:21.520\nyou have that\n\n364\n00:18:21.520 --> 00:18:26.010\ngood debate you're going to make the best decision and when people raise\n\n365\n00:18:26.010 --> 00:18:26.920\nconflict and\n\n366\n00:18:26.920 --> 00:18:32.210\nbasically tackle a tough issue and get it out on the table stop the meeting and\n\n367\n00:18:32.210 --> 00:18:32.520\nsay\n\n368\n00:18:32.520 --> 00:18:37.810\nhey way to go that's the kind of honesty and transparency we need around here\n\n369\n00:18:37.810 --> 00:18:38.160\nto get\n\n370\n00:18:38.160 --> 00:18:40.280\nto the best solutions.\n\n371\n00:18:40.280 --> 00:18:44.280\nGet the three more questions podcasts in your feed each Monday and dive even\n\n372\n00:18:44.280 --> 00:18:45.120\ndeeper into\n\n373\n00:18:45.120 --> 00:18:48.870\nthe episodes you know and love just subscribe to How Leaders Lead wherever you\n\n374\n00:18:48.870 --> 00:18:50.200\nget your podcasts.\n\n375\n00:18:50.200 --> 00:19:01.000\nAs we mentioned before you were part of the 2015 Walker Cup Team and\n\n376\n00:19:01.000 --> 00:19:03.320\nunfortunately\n\n377\n00:19:03.320 --> 00:19:07.480\nthat team lost a great Britain and Ireland that year.\n\n378\n00:19:07.480 --> 00:19:12.320\nWhat big lesson did you learn from that experience that you're taking with you\n\n379\n00:19:12.320 --> 00:19:13.360\nas a captain?\n\n380\n00:19:13.360 --> 00:19:17.180\nThat was a tough thing not only for the players but you know we had a captain\n\n381\n00:19:17.180 --> 00:19:17.800\nthat we love\n\n382\n00:19:17.800 --> 00:19:22.450\nSpider Miller who I know is one of your good friends and you know I was as\n\n383\n00:19:22.450 --> 00:19:23.320\ncrushed for\n\n384\n00:19:23.320 --> 00:19:26.040\nhim as I was for the team.\n\n385\n00:19:26.040 --> 00:19:30.820\nYou know if you look at the teams today you know we probably had the superior\n\n386\n00:19:30.820 --> 00:19:31.360\nteam in\n\n387\n00:19:31.360 --> 00:19:38.600\nterms of world ranked players but you know when we prepared in our practice\n\n388\n00:19:38.600 --> 00:19:39.480\nrounds you\n\n389\n00:19:39.480 --> 00:19:44.360\nknow the golf course played one way you know the wind was coming you know at\n\n390\n00:19:44.360 --> 00:19:45.120\nour backs\n\n391\n00:19:45.120 --> 00:19:50.950\noff the first tee and the day of the match the weather had turned and the golf\n\n392\n00:19:50.950 --> 00:19:51.640\ncourse\n\n393\n00:19:51.640 --> 00:19:57.790\nyou know played entirely different and so you know our preparation was for one\n\n394\n00:19:57.790 --> 00:19:58.680\ngolf course\n\n395\n00:19:58.680 --> 00:20:03.210\nand we were forced to play another and our parings were a little mixed up\n\n396\n00:20:03.210 --> 00:20:04.000\nbecause of\n\n397\n00:20:04.000 --> 00:20:09.130\nthat and we found ourselves in bunkers we didn't know that we're there because\n\n398\n00:20:09.130 --> 00:20:09.920\nyou know the\n\n399\n00:20:09.920 --> 00:20:15.700\nday before we were carrying them 30 yards past them so you know I'm taking that\n\n400\n00:20:15.700 --> 00:20:16.320\nlesson\n\n401\n00:20:16.320 --> 00:20:20.750\nand we're going to spend a little more time being prepared for whichever way\n\n402\n00:20:20.750 --> 00:20:22.160\nthe wind blows.\n\n403\n00:20:22.160 --> 00:20:27.500\nYeah that's a good idea you know and as a business leader you know how do you\n\n404\n00:20:27.500 --> 00:20:27.920\ncoach\n\n405\n00:20:27.920 --> 00:20:33.320\nyour insurance team to think about failure and that adversity and when the wind\n\n406\n00:20:33.320 --> 00:20:33.800\ncomes\n\n407\n00:20:33.800 --> 00:20:36.280\nup and it takes you off your game.\n\n408\n00:20:36.280 --> 00:20:41.650\nYou know when we lose a deal I'd say everybody you get five minutes to pout and\n\n409\n00:20:41.650 --> 00:20:42.640\nthen let's\n\n410\n00:20:42.640 --> 00:20:47.880\ntake the next 20 minutes and remember all the good things we have going for us\n\n411\n00:20:47.880 --> 00:20:48.480\nyou know\n\n412\n00:20:48.480 --> 00:20:53.640\nwe've got a great client base we work for a wonderful organization we have\n\n413\n00:20:53.640 --> 00:20:54.400\nterrific\n\n414\n00:20:54.400 --> 00:20:59.800\nbenefits and so you know you don't win them all but you got to remember the\n\n415\n00:20:59.800 --> 00:21:00.720\nglasses still\n\n416\n00:21:00.720 --> 00:21:05.860\nhave full and I think it's important to keep that good attitude and you really\n\n417\n00:21:05.860 --> 00:21:06.600\ndon't want\n\n418\n00:21:06.600 --> 00:21:10.320\npeople sulking very long when things don't go your way.\n\n419\n00:21:10.320 --> 00:21:16.320\nYou know golf can be brutal you know we all have to pick ourselves off the mat\n\n420\n00:21:16.320 --> 00:21:16.760\nwhen things\n\n421\n00:21:16.760 --> 00:21:18.560\ndon't go our way.\n\n422\n00:21:18.560 --> 00:21:24.900\nHow have you learned just as an individual leader and golfer on the course to\n\n423\n00:21:24.900 --> 00:21:25.600\nregain\n\n424\n00:21:25.600 --> 00:21:29.800\nconfidence and self-belief after a setback?\n\n425\n00:21:29.800 --> 00:21:34.200\nWell I'm not opposed to coaching and that's one of the things I've loved about\n\n426\n00:21:34.200 --> 00:21:35.400\nyour podcast\n\n427\n00:21:35.400 --> 00:21:42.990\nDave is I you know I do love to continue to learn in golf I still take a lot of\n\n428\n00:21:42.990 --> 00:21:44.040\nlessons\n\n429\n00:21:44.040 --> 00:21:48.950\nI talk to sports psychologists in the business world I'll reach out to\n\n430\n00:21:48.950 --> 00:21:50.360\nspecialists if you\n\n431\n00:21:50.360 --> 00:21:56.710\nknow feel we can get better and I'm not too proud to ask for help and so to me\n\n432\n00:21:56.710 --> 00:21:57.040\nthat's\n\n433\n00:21:57.040 --> 00:22:01.110\nwhat gets you back on your game is is kind of you go back and sharpen the axe a\n\n434\n00:22:01.110 --> 00:22:01.680\nlittle\n\n435\n00:22:01.680 --> 00:22:07.150\nbit and regain a little bit of that self-confidence and and jump right back\n\n436\n00:22:07.150 --> 00:22:08.320\ninto it.\n\n437\n00:22:08.320 --> 00:22:12.870\nYou know I understand that that you really like USGA tournament setups and not\n\n438\n00:22:12.870 --> 00:22:13.800\nmany golfers\n\n439\n00:22:13.800 --> 00:22:17.920\nsay that which they're known for being very very demanding.\n\n440\n00:22:17.920 --> 00:22:22.270\nDoes that translate into your professional life as well the enjoyment of a big\n\n441\n00:22:22.270 --> 00:22:22.920\nchallenge\n\n442\n00:22:22.920 --> 00:22:24.640\nand facing it head on?\n\n443\n00:22:24.640 --> 00:22:32.190\nYes I think it does I've always been attracted to complex clients that have\n\n444\n00:22:32.190 --> 00:22:35.080\nvery very challenging\n\n445\n00:22:35.080 --> 00:22:40.580\ninsurance and risk management needs and just like the USGA they demand the\n\n446\n00:22:40.580 --> 00:22:41.640\nability to you\n\n447\n00:22:41.640 --> 00:22:48.270\nknow really sustain yourself over an entire week under very trying conditions\n\n448\n00:22:48.270 --> 00:22:48.960\nand you\n\n449\n00:22:48.960 --> 00:22:52.300\nknow a lot of guys when they show up and see the grass is a little longer and\n\n450\n00:22:52.300 --> 00:22:52.880\nthe greens\n\n451\n00:22:52.880 --> 00:22:58.590\nare a little firmer and faster you know you've got half the field beat already\n\n452\n00:22:58.590 --> 00:22:59.040\nand I think\n\n453\n00:22:59.040 --> 00:23:02.480\nthat's kind of true in business some people you know that when they get in\n\n454\n00:23:02.480 --> 00:23:03.160\nthere and they\n\n455\n00:23:03.160 --> 00:23:07.910\nsee what a mess that you know a client's got they just sort of throw their\n\n456\n00:23:07.910 --> 00:23:08.760\nhands up and\n\n457\n00:23:08.760 --> 00:23:13.440\nthat's kind of where I like to dig in and solve those big problems.\n\n458\n00:23:13.440 --> 00:23:16.610\nYou know you've got this big challenge ahead of you now in this year's Walker\n\n459\n00:23:16.610 --> 00:23:17.120\nCup at the\n\n460\n00:23:17.120 --> 00:23:23.160\nold course at St. Andrews how have you gone about just assembling your team and\n\n461\n00:23:23.160 --> 00:23:23.640\nhave you\n\n462\n00:23:23.640 --> 00:23:29.000\nlook for anything beyond the golf skills as you've done it?\n\n463\n00:23:29.000 --> 00:23:33.380\nWell there's an international team selection committee that's made up of a\n\n464\n00:23:33.380 --> 00:23:34.280\nnumber of people\n\n465\n00:23:34.280 --> 00:23:37.980\nthey watch the performance of all the players.\n\n466\n00:23:37.980 --> 00:23:42.960\nWe're very blessed here in America to have so many fine golfers and so I have\n\n467\n00:23:42.960 --> 00:23:43.520\nspent a\n\n468\n00:23:43.520 --> 00:23:48.580\nlot of time though over the last couple of years I've watched tournaments like\n\n469\n00:23:48.580 --> 00:23:49.240\nthe NCAA\n\n470\n00:23:49.240 --> 00:23:55.000\nand the US Open and the US Amateurs and you know you really get to see how\n\n471\n00:23:55.000 --> 00:23:56.320\nthese top players\n\n472\n00:23:56.320 --> 00:24:00.960\nprepare and how they perform when the heats on.\n\n473\n00:24:00.960 --> 00:24:05.410\nThe one thing I would say that I've been so impressed with is they're very\n\n474\n00:24:05.410 --> 00:24:06.160\nmature they're\n\n475\n00:24:06.160 --> 00:24:12.890\nall mature and they're extremely polite and I think that's one of the things\n\n476\n00:24:12.890 --> 00:24:13.720\ngolf does\n\n477\n00:24:13.720 --> 00:24:15.560\nfor people.\n\n478\n00:24:15.560 --> 00:24:21.690\nIt keeps you around good people and even the kids we're going to have to leave\n\n479\n00:24:21.690 --> 00:24:22.440\nbehind\n\n480\n00:24:22.440 --> 00:24:27.760\nI just can only imagine how difficult those calls are going to be but I know\n\n481\n00:24:27.760 --> 00:24:28.480\nhow well\n\n482\n00:24:28.480 --> 00:24:29.640\nthey're going to take it.\n\n483\n00:24:29.640 --> 00:24:33.640\nThey're going to take it like gentlemen and that's the thing I've been very\n\n484\n00:24:33.640 --> 00:24:34.440\nvery pleased\n\n485\n00:24:34.440 --> 00:24:39.000\nwith is just the quality and the integrity of these young men.\n\n486\n00:24:39.000 --> 00:24:43.840\nYou know Spider Miller you know our good friend was your captain in 2015.\n\n487\n00:24:43.840 --> 00:24:45.560\nWhat did you learn from him?\n\n488\n00:24:45.560 --> 00:24:50.850\nWell Spider you know he's such a wonderful person and he's a very competitive\n\n489\n00:24:50.850 --> 00:24:51.440\nguy too\n\n490\n00:24:51.440 --> 00:24:57.980\nand he's won a lot of big championships and played on Walker Cup teams and you\n\n491\n00:24:57.980 --> 00:24:58.240\nknow he\n\n492\n00:24:58.240 --> 00:25:03.610\nwanted us to have a great experience and he did some things you know winning\n\n493\n00:25:03.610 --> 00:25:04.520\nand losing\n\n494\n00:25:04.520 --> 00:25:09.010\nyou know that was important but he made sure it was probably one of the best\n\n495\n00:25:09.010 --> 00:25:09.840\nexperiences\n\n496\n00:25:09.840 --> 00:25:15.150\nof our lives and one thing that he did that I'll never forget was he took the\n\n497\n00:25:15.150 --> 00:25:16.480\nentire team\n\n498\n00:25:16.480 --> 00:25:21.930\nto Latrobe Pennsylvania and we were able to spend three days with Arnold Palmer\n\n499\n00:25:21.930 --> 00:25:22.160\nand that's\n\n500\n00:25:22.160 --> 00:25:27.080\nwhere we had our uniforms fitted and we got to play golf and Arnold came out\n\n501\n00:25:27.080 --> 00:25:27.960\nand watched\n\n502\n00:25:27.960 --> 00:25:33.240\njust play every day and he had dinner with us and you know that was a you know\n\n503\n00:25:33.240 --> 00:25:34.160\nI don't\n\n504\n00:25:34.160 --> 00:25:39.570\nthink any Walker Cup team is going to ever have an experience like that and so\n\n505\n00:25:39.570 --> 00:25:39.840\nthat's\n\n506\n00:25:39.840 --> 00:25:41.720\nthe kind of guy Spider is.\n\n507\n00:25:41.720 --> 00:25:46.410\nHe just you know he thought of those special things and I'm hoping to do some\n\n508\n00:25:46.410 --> 00:25:47.640\nof that myself.\n\n509\n00:25:47.640 --> 00:25:52.920\nI've learned that from him and those are wonderful memories.\n\n510\n00:25:52.920 --> 00:25:57.070\nYou know another guy from Iowa, Zach Johnson is the captain for this year's\n\n511\n00:25:57.070 --> 00:25:58.640\nRyder Cup team.\n\n512\n00:25:58.640 --> 00:26:03.010\nHave you leaned on each other at all getting ready for each of your team's\n\n513\n00:26:03.010 --> 00:26:04.240\ncompetitions?\n\n514\n00:26:04.240 --> 00:26:09.300\nWell we've certainly talked a few times about it and he has has a few more\n\n515\n00:26:09.300 --> 00:26:10.160\nissues to deal\n\n516\n00:26:10.160 --> 00:26:11.160\nwith.\n\n517\n00:26:11.160 --> 00:26:15.000\nHe wasn't certain which players were going to be eligible because of the whole\n\n518\n00:26:15.000 --> 00:26:15.560\nfractured\n\n519\n00:26:15.560 --> 00:26:21.970\nprofessional game but Zach you know is you know everybody in Iowa is so proud\n\n520\n00:26:21.970 --> 00:26:22.600\nof Zach\n\n521\n00:26:22.600 --> 00:26:28.730\nand there's not a more competitive person than Zach Johnson and I have the\n\n522\n00:26:28.730 --> 00:26:29.760\nbenefit of\n\n523\n00:26:29.760 --> 00:26:33.240\nknowing that he's willing to give us a little help.\n\n524\n00:26:33.240 --> 00:26:39.150\nHe won the British Open at St. Andrews so he knows his way around there pretty\n\n525\n00:26:39.150 --> 00:26:40.080\nwell and\n\n526\n00:26:40.080 --> 00:26:43.420\nI've got a session set up where we're going to he's going to walk me through\n\n527\n00:26:43.420 --> 00:26:43.880\nthe golf\n\n528\n00:26:43.880 --> 00:26:48.040\ncourse and give me his thoughts on you know what are the best angles and how to\n\n529\n00:26:48.040 --> 00:26:48.480\nplay the\n\n530\n00:26:48.480 --> 00:26:52.510\ncourse so that's what friends do for each other and I'm sure grateful that he's\n\n531\n00:26:52.510 --> 00:26:53.040\nwilling\n\n532\n00:26:53.040 --> 00:26:56.200\nto share some of his knowledge with me.\n\n533\n00:26:56.200 --> 00:26:59.850\nThat's a perfect lead into my next question because I've heard you say that you\n\n534\n00:26:59.850 --> 00:27:00.160\nknow you've\n\n535\n00:27:00.160 --> 00:27:04.200\nsaid and I quote I've competed all over the world so I'm familiar with all the\n\n536\n00:27:04.200 --> 00:27:04.800\nemotions\n\n537\n00:27:04.800 --> 00:27:08.160\nand preparations that's required to be successful.\n\n538\n00:27:08.160 --> 00:27:12.640\nThat begs the question here what are those emotions and the preparation that is\n\n539\n00:27:12.640 --> 00:27:13.280\nrequired\n\n540\n00:27:13.280 --> 00:27:14.280\nto win?\n\n541\n00:27:14.280 --> 00:27:23.000\nWell I think you know discipline to you know get your work in get your rest you\n\n542\n00:27:23.000 --> 00:27:23.520\nknow eat\n\n543\n00:27:23.520 --> 00:27:28.160\nproperly you know those things you know that's important.\n\n544\n00:27:28.160 --> 00:27:34.390\nI think putting things into the proper context not getting too making it too\n\n545\n00:27:34.390 --> 00:27:35.440\nimportant you\n\n546\n00:27:35.440 --> 00:27:39.490\nknow everybody knows it's important but you know you know the sun's going to\n\n547\n00:27:39.490 --> 00:27:40.400\ncome up tomorrow\n\n548\n00:27:40.400 --> 00:27:46.630\nit's still a game and you know you do have to remember you've got a you know a\n\n549\n00:27:46.630 --> 00:27:47.120\nwonderful\n\n550\n00:27:47.120 --> 00:27:52.840\nlife and just getting the opportunity to compete at that level you know you\n\n551\n00:27:52.840 --> 00:27:53.640\njust have to be\n\n552\n00:27:53.640 --> 00:27:54.800\nthankful for that.\n\n553\n00:27:54.800 --> 00:28:00.170\nSo it's really a matter of kind of keeping things in perspective but also you\n\n554\n00:28:00.170 --> 00:28:00.960\nknow doing\n\n555\n00:28:00.960 --> 00:28:05.040\nthe things and having the discipline to do the things to prepare so that when\n\n556\n00:28:05.040 --> 00:28:05.520\nyou get\n\n557\n00:28:05.520 --> 00:28:11.710\nout there you feel like hey I've hit just as many three footers as that guy and\n\n558\n00:28:11.710 --> 00:28:12.160\nyou know\n\n559\n00:28:12.160 --> 00:28:17.000\nI've put the work in and it's okay for me to go ahead and win this thing.\n\n560\n00:28:17.000 --> 00:28:20.290\nYou know shifting gears I want to take you back you know what's the story from\n\n561\n00:28:20.290 --> 00:28:21.600\nyour childhood\n\n562\n00:28:21.600 --> 00:28:25.080\nthat really impacted the kind of leader you are today?\n\n563\n00:28:25.080 --> 00:28:30.260\nWell I was fortunate to have wonderful parents and my father owned a hardware\n\n564\n00:28:30.260 --> 00:28:31.080\nstore just\n\n565\n00:28:31.080 --> 00:28:35.710\na local neighborhood hardware store and you know my brother's probably spent a\n\n566\n00:28:35.710 --> 00:28:36.200\nlittle\n\n567\n00:28:36.200 --> 00:28:41.050\nmore time in there working but I did a few shifts and I learned a lot about\n\n568\n00:28:41.050 --> 00:28:41.880\nbusiness from\n\n569\n00:28:41.880 --> 00:28:47.260\nmy dad and you know how you treat people and you know just how to give that\n\n570\n00:28:47.260 --> 00:28:48.480\nextra special\n\n571\n00:28:48.480 --> 00:28:54.130\nservice you know he repaired windows and doors and at the end of the day you\n\n572\n00:28:54.130 --> 00:28:55.040\nknow he'd put\n\n573\n00:28:55.040 --> 00:28:58.830\nhim in the car and drive those over to somebody's house and help put him in the\n\n574\n00:28:58.830 --> 00:28:59.640\nwindow it might\n\n575\n00:28:59.640 --> 00:29:05.670\nhave been a widow or somebody that just didn't know what they were doing and\n\n576\n00:29:05.670 --> 00:29:06.680\nyou know he didn't\n\n577\n00:29:06.680 --> 00:29:11.110\nneed to do that most hardware stores aren't giving that level of service and he\n\n578\n00:29:11.110 --> 00:29:12.040\nalso extended\n\n579\n00:29:12.040 --> 00:29:17.990\ncredit he believed in people and so when you know the small business came in\n\n580\n00:29:17.990 --> 00:29:18.840\nyou know and\n\n581\n00:29:18.840 --> 00:29:23.590\nthey didn't necessarily have the cash to you know at that time to pay for what\n\n582\n00:29:23.590 --> 00:29:24.840\nthey needed\n\n583\n00:29:24.840 --> 00:29:29.210\nyou know he gave him credit and you know for the most part I think he always\n\n584\n00:29:29.210 --> 00:29:30.200\nwas paid back\n\n585\n00:29:30.200 --> 00:29:35.940\nso and he was disciplined too he was tough he got up every morning went to work\n\n586\n00:29:35.940 --> 00:29:36.440\nand you\n\n587\n00:29:36.440 --> 00:29:40.880\nknow he came home had dinner and he went back and you know rang the cash\n\n588\n00:29:40.880 --> 00:29:42.160\nregister out and\n\n589\n00:29:42.160 --> 00:29:48.920\nbalanced the book so you know that consistent discipline and really the way he\n\n590\n00:29:48.920 --> 00:29:49.960\ntreated his\n\n591\n00:29:49.960 --> 00:29:54.360\ncustomers and his employees you know he had employees that were there forever\n\n592\n00:29:54.360 --> 00:29:55.880\nand even for\n\n593\n00:29:55.880 --> 00:30:00.530\na small business he he created a retirement plan for him and you know I think I\n\n594\n00:30:00.530 --> 00:30:01.720\nlearned a lot from\n\n595\n00:30:01.720 --> 00:30:06.440\nmy mom and dad just you know how you treat people and for me it carried a\n\n596\n00:30:06.440 --> 00:30:07.640\nlittle bit into business\n\n597\n00:30:07.640 --> 00:30:12.440\nand you know going that extra mile for your customers. You talked earlier about\n\n598\n00:30:12.440 --> 00:30:12.920\nhow you're\n\n599\n00:30:12.920 --> 00:30:18.760\nconstantly trying to grow how's Mike McCoy different today as a leader than say\n\n600\n00:30:18.760 --> 00:30:19.880\n15 or 20 years ago\n\n601\n00:30:20.760 --> 00:30:25.380\nI would say one of the things that is different is for some reason most of my\n\n602\n00:30:25.380 --> 00:30:27.000\nfriends are a little\n\n603\n00:30:27.000 --> 00:30:31.740\nolder I don't know why I guess I you know I find people interesting and I'm\n\n604\n00:30:31.740 --> 00:30:33.400\nvery interested in what\n\n605\n00:30:33.400 --> 00:30:38.780\npeople do and how they do it and I read a lot and way more than I used to read\n\n606\n00:30:38.780 --> 00:30:40.280\nwhen I was younger\n\n607\n00:30:40.280 --> 00:30:46.410\nI love reading two or three newspapers and I stay current with what's what's\n\n608\n00:30:46.410 --> 00:30:48.200\nout there I think I'm\n\n609\n00:30:48.200 --> 00:30:53.080\nmuch more plugged into society I'm much more plugged in to what people are\n\n610\n00:30:53.080 --> 00:30:54.520\ndoing the challenges other\n\n611\n00:30:54.520 --> 00:30:59.630\npeople are facing I'm really inspired by those folks and I'm just blessed to\n\n612\n00:30:59.630 --> 00:31:00.680\nhave a wonderful\n\n613\n00:31:00.680 --> 00:31:05.220\ngroup of people around me and great friends. You know Mike this has been so\n\n614\n00:31:05.220 --> 00:31:06.200\nmuch fun and I want\n\n615\n00:31:06.200 --> 00:31:10.350\nto have some more with my lightning round of questions are you ready for this?\n\n616\n00:31:10.350 --> 00:31:10.840\nLet's go.\n\n617\n00:31:12.280 --> 00:31:17.800\nWhat's one word others would use to describe you? Competitive. What would you\n\n618\n00:31:17.800 --> 00:31:18.520\nsay is the one\n\n619\n00:31:18.520 --> 00:31:23.640\nword that best describes you? Humble. If you could be one person for a day\n\n620\n00:31:23.640 --> 00:31:24.840\nbeside yourself\n\n621\n00:31:24.840 --> 00:31:31.800\nwho would it be and why? Bobby Jones. He was so eloquent he had a way of\n\n622\n00:31:31.800 --> 00:31:34.360\nspeaking and writing\n\n623\n00:31:34.360 --> 00:31:40.760\nI thought he was fantastic. What's your biggest pet peeve? Lasiness. What's the\n\n624\n00:31:40.760 --> 00:31:41.640\nlowest score\n\n625\n00:31:41.640 --> 00:31:48.840\nyou've posted in a tournament round? 60. Wow. Describe your did you have a putt\n\n626\n00:31:48.840 --> 00:31:49.640\nfor 59?\n\n627\n00:31:49.640 --> 00:32:00.680\nI did. Oh no. Describe your last I can't believe this is happening to me moment\n\n628\n00:32:00.680 --> 00:32:00.680\n.\n\n629\n00:32:00.680 --> 00:32:07.720\nWell when I got the call to be the Walker Cup captain for 2023 it was the honor\n\n630\n00:32:07.720 --> 00:32:08.680\nof a lifetime to\n\n631\n00:32:08.680 --> 00:32:14.130\nget asked to do that and so I you know when I think about where I started as a\n\n632\n00:32:14.130 --> 00:32:16.520\ncaddy and here I am now\n\n633\n00:32:16.520 --> 00:32:23.600\nleading you know the 10 best players in America it's really quite a story. You\n\n634\n00:32:23.600 --> 00:32:24.840\nknow Brian Harmon\n\n635\n00:32:24.840 --> 00:32:29.590\nthe two time Walker Cup player we just talked about said he loves to get lost\n\n636\n00:32:29.590 --> 00:32:30.920\nusing you know his\n\n637\n00:32:30.920 --> 00:32:36.840\ntractor in mowing 40 acres of grass. How do you chill? I'm sitting in my office\n\n638\n00:32:36.840 --> 00:32:37.960\nhere but I you know\n\n639\n00:32:37.960 --> 00:32:43.880\nI'm a big book collector. I collect a lot of books and you know and I read a\n\n640\n00:32:43.880 --> 00:32:45.160\nlot. I just love\n\n641\n00:32:45.160 --> 00:32:50.730\nI love to sit down and open a good book. That's the end of the lightning round.\n\n642\n00:32:50.730 --> 00:32:51.480\nMike well done\n\n643\n00:32:51.480 --> 00:32:56.290\nwe're almost done with this and I appreciate you taking the time again. Just a\n\n644\n00:32:56.290 --> 00:32:57.080\nfew more questions\n\n645\n00:32:57.080 --> 00:33:03.050\nfor you for someone who wants to win in all areas of their life you know family\n\n646\n00:33:03.050 --> 00:33:04.600\nwork friendships\n\n647\n00:33:04.600 --> 00:33:10.060\nand also pursue their passions. What's something that's really helped you do\n\n648\n00:33:10.060 --> 00:33:11.160\nthat successfully?\n\n649\n00:33:11.160 --> 00:33:19.320\nI think setting goals be in sales or your own financial goals or you know this\n\n650\n00:33:19.320 --> 00:33:19.960\nis what I want\n\n651\n00:33:19.960 --> 00:33:24.460\nto accomplish with my golf game. These are the areas I want to see improvement\n\n652\n00:33:24.460 --> 00:33:25.400\nin. I think you\n\n653\n00:33:25.400 --> 00:33:30.180\nknow setting goals is really important. What do you see as your unfinished\n\n654\n00:33:30.180 --> 00:33:32.440\nbusiness? I sure want to\n\n655\n00:33:32.440 --> 00:33:39.730\nwin that US senior amateur. And I'm betting on you. Last question here. What's\n\n656\n00:33:39.730 --> 00:33:41.160\nthe one piece of advice\n\n657\n00:33:41.160 --> 00:33:45.200\nyou'd give to someone that wants to be a better leader? I think you have to\n\n658\n00:33:45.200 --> 00:33:46.840\ncare. You just have\n\n659\n00:33:46.840 --> 00:33:53.170\nto care about your people. You have to care about your customers and if you do\n\n660\n00:33:53.170 --> 00:33:54.120\nthat things are\n\n661\n00:33:54.120 --> 00:33:58.710\ngoing to work out. You know Mike former Walker Cup captain our good friend\n\n662\n00:33:58.710 --> 00:34:00.120\nbuddy Marucci had this\n\n663\n00:34:00.120 --> 00:34:05.240\nto say about you. He said the excellence of Mike McCoy's game is obvious. What\n\n664\n00:34:05.240 --> 00:34:06.440\nmay not be so obvious\n\n665\n00:34:06.440 --> 00:34:10.580\nto those who have not played with him is just how well he handles himself win\n\n666\n00:34:10.580 --> 00:34:12.440\nor lose. The game of\n\n667\n00:34:12.440 --> 00:34:16.540\ngolf is still and will always be a gentleman's game and Mike is the best\n\n668\n00:34:16.540 --> 00:34:18.680\nexample I know. And Mike\n\n669\n00:34:18.680 --> 00:34:23.400\nI've got to say I couldn't agree more. You know I it's been so much fun getting\n\n670\n00:34:23.400 --> 00:34:24.680\nto know you watching\n\n671\n00:34:24.680 --> 00:34:29.330\nyou in action and admiring the way how you carry yourself. Not only on the golf\n\n672\n00:34:29.330 --> 00:34:30.360\ncourse but as a\n\n673\n00:34:30.360 --> 00:34:35.950\nfriend and also as a business leader. And I really want to thank you for taking\n\n674\n00:34:35.950 --> 00:34:37.160\nthe time. And what I\n\n675\n00:34:37.160 --> 00:34:42.830\nknow is just an incredible hectic time for you as you ready for the Walker Cup\n\n676\n00:34:42.830 --> 00:34:44.200\nand wish you the best\n\n677\n00:34:44.200 --> 00:34:50.900\nof luck. Go USA. Well thanks David. I I love your podcasts and I've learned so\n\n678\n00:34:50.900 --> 00:34:52.200\nmuch and I'm just\n\n679\n00:34:52.200 --> 00:34:59.480\nhonored that you had me on.\n\n680\n00:34:59.480 --> 00:35:09.320\nYou know I think a lot of us carry around this mental image of the idea leader.\n\n681\n00:35:09.320 --> 00:35:10.360\nThey're charismatic\n\n682\n00:35:10.360 --> 00:35:16.280\nand winsome and they dazzle everyone when they walk into the room. But when you\n\n683\n00:35:16.280 --> 00:35:17.160\nreally talk to\n\n684\n00:35:17.160 --> 00:35:21.960\nsuccessful leaders you can see that most of the building blocks of leadership\n\n685\n00:35:21.960 --> 00:35:23.000\naren't flashy at all.\n\n686\n00:35:23.000 --> 00:35:28.440\nThat's certainly the case when you see how Mike McCoy leads. You remember the\n\n687\n00:35:28.440 --> 00:35:29.320\ngreat leadership\n\n688\n00:35:29.320 --> 00:35:34.510\nlooks like leaning into complexity when other people run for the hills. It\n\n689\n00:35:34.510 --> 00:35:35.640\nlooks like staying\n\n690\n00:35:35.640 --> 00:35:40.710\nsharp with discipline and consistent hard work. And it looks like developing\n\n691\n00:35:40.710 --> 00:35:41.800\nthat level-headed\n\n692\n00:35:41.800 --> 00:35:46.400\nmentality that helps you keep your perspective on what needs to be taken\n\n693\n00:35:46.400 --> 00:35:47.960\nseriously and what doesn't.\n\n694\n00:35:47.960 --> 00:35:55.310\nAnd boy Mike has built two incredible careers both in insurance and in golf\n\n695\n00:35:55.310 --> 00:35:56.200\nwith that kind of\n\n696\n00:35:56.200 --> 00:36:02.300\nattitude. Great leaders understand that grit gets results because all that hard\n\n697\n00:36:02.300 --> 00:36:03.960\nwork is needed and\n\n698\n00:36:03.960 --> 00:36:08.610\nnothing can take the place of it. So this week remind yourself of your own grit\n\n699\n00:36:08.610 --> 00:36:10.840\n. Spend a few minutes\n\n700\n00:36:10.840 --> 00:36:14.760\neach day to document the setbacks and challenges you've overcome.\n\n701\n00:36:14.760 --> 00:36:19.640\nTease out the lessons you've learned and ask yourself what skills and strengths\n\n702\n00:36:19.640 --> 00:36:20.360\nyou gain from\n\n703\n00:36:20.360 --> 00:36:25.660\nthose situations. Doing this simple exercise is really going to reinforce the\n\n704\n00:36:25.660 --> 00:36:26.600\nvalue of grit\n\n705\n00:36:26.600 --> 00:36:30.450\nand it'll be a source of strength for you the next time you need to dig deep\n\n706\n00:36:30.450 --> 00:36:31.320\nand power through\n\n707\n00:36:31.320 --> 00:36:36.040\na challenge. So do you want to know how leaders lead? What we learned today is\n\n708\n00:36:36.040 --> 00:36:37.000\nthat grit gets\n\n709\n00:36:37.000 --> 00:36:42.390\nresults. And speaking of grit, coming up next week on How leaders lead is\n\n710\n00:36:42.390 --> 00:36:43.400\nBrandon Bean,\n\n711\n00:36:43.400 --> 00:36:48.710\nthe general manager of the Buffalo Bills and one of the top executives in the\n\n712\n00:36:48.710 --> 00:36:49.720\nNational Football\n\n713\n00:36:49.720 --> 00:36:54.080\nLeague. I just kept trying to learn every area talking to people. You still\n\n714\n00:36:54.080 --> 00:36:55.240\nhave to tend to the\n\n715\n00:36:55.240 --> 00:36:59.380\nmain job that you're being hired for but using your extra time. Not why you're\n\n716\n00:36:59.380 --> 00:37:00.280\non the clock so to\n\n717\n00:37:00.280 --> 00:37:04.390\nspeak. Learning from others in your building. Also making contacts with\n\n718\n00:37:04.390 --> 00:37:05.720\ncounterparts around the\n\n719\n00:37:05.720 --> 00:37:09.740\nleague to ask them how they do things. And you're always looking for ideas\n\n720\n00:37:09.740 --> 00:37:11.160\nagain while you're focused\n\n721\n00:37:11.160 --> 00:37:16.080\non the job you're doing at hand. So be sure to come back again next week to\n\n722\n00:37:16.080 --> 00:37:17.080\nhear our entire\n\n723\n00:37:17.080 --> 00:37:22.600\nconversation. Thanks again for tuning in to another episode of How leaders lead\n\n724\n00:37:22.600 --> 00:37:23.240\nwhere every\n\n725\n00:37:23.240 --> 00:37:27.680\nThursday you get to listen in while I interview some of the very best leaders\n\n726\n00:37:27.680 --> 00:37:28.680\nin the world.\n\n727\n00:37:28.680 --> 00:37:33.160\nI may get a point to give you something simple on each episode that you can\n\n728\n00:37:33.160 --> 00:37:34.840\napply to your business\n\n729\n00:37:34.840 --> 00:37:37.880\nso that you will become the best leader you can be.\n\n730\n00:37:37.880 --> 00:37:47.880\n[BLANK_AUDIO]\n\n731\n00:37:47.880 --> 00:37:57.500\n( This is a terrible video)","

David Novak 0:04

Welcome to How leaders lead where every week you get to listen. And while I interview some of the very best leaders in the world, I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader. That's what this podcast is all about. You know, grit is one of those buzzwords, people Sure, throw around a lot. And to be honest with you, it can be hard to define, but you know it when you see it, and you sure as heck see it in our guest today, Mike McCoy. This weekend, Mike has the honor of being the captain of the United States team at the Walker cup. As our top amateurs compete against Great Britain and Ireland at St. Andrews legendary old course, Mike is one of the world's top amateur golfers, and he has been for decades, he even earned a coveted amateur spot at the 2014 Masters. And he's done it while building a successful career as the area president of a top firm, Gallagher insurance, that level of achievement in both golf and business just doesn't happen. It takes an elite mentality, a big commitment and a willingness to do the hard stuff. In other words, it takes grit. And this conversation will help you understand what that grit really looks like and why there's just no substitute for it when it comes to your success. So here's my conversation with my good friend, and soon to be yours. Mike McCoy.

I was glued to the tube a few weeks ago watching Brian Harmon when the open at Royal Liverpool, how'd that make you feel knowing that he's played on the walker cup a couple of times?

Mike McCoy 1:52

Well, I was thrilled for him, I think back in 2009, at a walker cup practice session, Brian was my partner. And I'll never forget, we were walking down the first hole. And he said to me, Hey, don't be afraid to hit those putts past the hole, I'll make them all coming back. So you have a lot of confidence.

David Novak 2:14

That's great, that's a great to have a partner like that. Now you were selected to be on the 2015 Walker Cup team at age 52, making you the third oldest player in Walker Cup history. Now tell us about the walker cup itself. And why it's such a prestigious golf event.

Mike McCoy 2:32

The history really goes all the way back, this is actually going to be about the 100th anniversary of the start of the match. And it was founded by George Herbert Walker. And really it was started as a international competition to foster goodwill amongst the nations. And at that time, really the only countries that had competitive golfers were the United States, and Great Britain and Ireland. And that's really how the match developed. And then, you know, for the last 100 years, we've been playing the walker cup every other year.

David Novak 3:11

You know, it's a unbelievable event to watch. And I've certainly enjoyed watching you when you played, you know, describe the moment when you got the call to be a player on on a team that you are on?

Mike McCoy 3:23

Well, it was a dream come true. I have to admit, I chased making that team for a couple decades, I had a lot of friends that had made previous teams and I knew what a wonderful experience it was for them. You know, it was really my top goal, you know, as I started each season was to, you know, play well enough to catch the eye of the selection committee and ultimately earn a spot on the team.

David Novak 3:49

Well, that was fantastic to see you do that and describe the moment when you got the call. It goes full circle now and you get the call to be the captain. What was that? Like? Tell us about that moment?

Mike McCoy 4:01

Of course I was, you know, pretty emotional. And I knew my family was very happy for me. And you know, it just one of those dream moments in your life you'll never forget. Well, everybody

David Novak 4:12

that knows you in golf and knows you as a person was just as happy when they heard about it, I can assure you that. Now I have to ask you this, you know, it's always a lot of pressure being a leader. You know, are you feeling more pressure now, as the captain or back when you were a player on the team?

Mike McCoy 4:30

I think I'm feeling more pressure now. You know, we're going overseas to St. Andrews, and it's their home territory in front of their crowd and we have the cup right now. And so the pressure is on me and our team to retain that cup.

David Novak 4:47

You know, well, I want to talk more about the walker cup here in a bit. But I also know you have an extremely successful career in insurance. How'd you get started in that business? Mike?

Mike McCoy 4:57

You know, it was really a little bit lucky I had a good family friend, who was a headhunter. And there was an independent agency in Des Moines, Iowa that was looking for, you know, a salesperson. And historically, the firm had always hired insurance underwriters from inside the industry. And they thought they would try to maybe bring somebody in that might have a little more marketing and sales background, and then with the idea, they would teach me the insurance business. And that's really how it got started, it was just, they took a chance on me. And I invested a lot of time and learn the business. And, you know, it really was a perfect fit. Do you see

David Novak 5:39

any difference? You know, as you've climbed the ranks and management, you see any difference when it comes to coaching your golfers versus coaching your, your employees?

Mike McCoy 5:49

Well, Golf is a little bit, you know, more individual, you know, the players are working on their own games, and they have their own issues individually. But when you're working on a team, you know, the team has a collective goal of serving one client, and, you know, solving a problem for the client. And, and so everybody on the team has that same goal, and everybody has their own little role to play. So I think you really, when you're in a business setting, and your team is mature, you know, you have this high level of trust that everybody's going to execute their role. And at the end of the day, we're going to deliver that, you know, that product and solve that problem for the client, with the golfers, you know, you're really just, you know, they're so individual, you're trying to just put them in the best frame of mind to be successful. And, you know, golf is so mental and so much tied to, you know, how they view themselves. And I think my job is to make them feel like they can walk through a wall, and they're gonna play great golf. So,

David Novak 6:54

you know, you're seen as a great leader, Mike, because of your ability to not only assemble really highly talented people in your company, but then get out of the way and empower them to do their job the best they can do it, who taught you to lead like this?

Mike McCoy 7:10

Well, I think it was really out of necessity, the insurance industry has gotten more and more complex. And there's been more specialization required to serve these complex clients. And so I've reached out in and found people inside the organization that I could depend on, that were experts in their various fields. And so my role really becomes more of a project manager, making sure the best that our organization has to offer is, is delivered to the client. And so you just can't do everything for everybody. And so I bring a team together. And I just make sure we hit our timelines, and we deliver what we promise.

David Novak 7:58

Now you're the walker cup captain, and you're running this successful insurance business. And you've also won, I was Player of the Year Award 11 times as an amateur golfer, how do you do it all?

Mike McCoy 8:12

Well, it's a lot of organization, I don't necessarily play a lot of golf, when I'm back in Des Moines, I do go hit some balls in the evening. And I live on a golf course. So that makes it a little easier, I can go down and steal an hour in the after dinner. And then I have a good team, and they know when I'm going to be gone. So we try to work ahead and get some of the projects finished early. You know, I've had supportive wife, who's given me that little bit of leeway to get away on the weekends and go compete.

David Novak 8:48

How's technology helped you through all of this,

Mike McCoy 8:50

it's just been incredible. I don't think I could have done it without the cell phone and the ability to respond to emails. You know, when I started in the business, we used to type letters, we had a steno pool where you could dictate your note and came back on your desk and, you know, you really had time to think about your response and do some research. In today's world, people are looking for that, you know, immediate response. And without email and, and cell phones, I just, you know, number one, you couldn't keep the clients happy, and I certainly couldn't be very far from the desk.

David Novak 9:29

You talked about, you know, almost looking at leadership as a project manager role and, you know, meeting your deadlines. How do you project a sense of urgency for your team?

Mike McCoy 9:39

Well, I think, you know, we have a kickoff call and we basically, you know, describe the situation describe the opportunity, or in the case, let's say it's a claim, you know, you you discuss the, where the friction is and, you know, everybody sort of develops and contributes to the strategy and And, you know, we take a lot of pride and in how our clients are serviced. And, you know, most of these people have been clients for, you know, 2025 years, they become good friends. And, you know, there's a little extra pressure, you don't want to disappoint your friends. So part of it's just personal pride that you want to, you know, you want to get the job done, and you want to do it properly.

David Novak 10:23

I've read where you cite Jay Siegel, as someone who guided you along the way, tell us about Jay Siegel and the role he played in your life and career,

Mike McCoy 10:32

Jay gave me the best advice that anybody has ever given me regarding the insurance business, and Jay was a successful agent. And I called them and, and the one thing he said, You know, I was evaluating a couple of different offers. And he said, Pick the firm that's going to spend the most time training you and you know, your success is really going to be based on your ability to gain knowledge and have the product and, and, and I was fortunate, I ended up with a firm that had a lot of very strong professionals and they mentored me, you know, I think I went to lunch with him every day for four or five years. And, you know, I kind of got an MBA and in risk management, and I look back upon those days, most of them have passed now, but I have fond memories of them. And I very grateful for what they taught me.

David Novak 11:30

You know, Jay Siegel, for everybody's information is one of the greatest amateur golfers in the history of the game. And, and there's so much about golf that translates into business. And when you think about it, Mike, what are the top one or two things that come to mind, when you think about lessons you've learned on the course that have carried into your life, as a business leader?

Mike McCoy 11:53

Golf is really never over until you hold the last pot. And, you know, sometimes the round doesn't start off so well. But, you know, if you keep your attitude and keep working, you know, a lot of times you'll have that little spurt on the back nine where you'll make a few birdies and kind of turn the whole day around. And that's very true in business, you know, you may start working on a project for a prospective client, and you don't feel it's going the right way, you know, you're not coming up with the right answer, you're not certain you're going to be able to break that long term relationship. And more often than not, if you just get to the finish line and keep working. More often than not something happens, you may not get the whole order, but you walk away with a piece of it. Because you know, your clients admire the grind that you put into it. You know,

David Novak 12:46

we talked about this a minute ago. But I should also note, you've won these Iowa Player of the Year awards in four different decades. That's amazing. You don't like that old bike? He can't be that old? What's been your key to sustained top performance? How have you been able to do that?

Mike McCoy 13:05

Well, the key is that I've never really taken a break. I've I've really consistently played competitive golf. Really since I started college, and the Iowa winters can be tough. But usually you get away. And now I'm fortunate I can spend a little more time in Florida. I think that's been the key. I didn't set the clubs down for four or five years, I always kept my game reasonably sharp. And it's allowed me to stay competitive a little longer.

David Novak 13:36

You know, you were the 2013 US mid amateur champion, which is a massive accomplishment. What did it take to get that done?

Mike McCoy 13:46

Oh, boy, I would say, you know, I won my first match, which was probably the most difficult match I had on the 18th pole. And I made a big birdie on 17 and then had a big up and down on 18. And really I did feel very fortunate to walk away, I could have lost that match as easy as that as I want it. And so you have a little luck. I think a little luck helps. You know, you just can't run the gauntlet of play in all those matches without having a few good breaks go your way. And then, you know, I really was, you know, my game was sharp. I was prepared. I think I hit it in 14 bunkers that week. And I was able to get up and down every time so I didn't I never failed to get up and down out of a bunker and that was pretty remarkable.

David Novak 14:40

You know that when enabled you to play in the 2014 Masters. What's one of your favorite stories from that experience?

Mike McCoy 14:49

The best thing that happened as it my oldest son who who's a good player, was able to caddy for me and spend the week with me out there and it was really fun. You know, I've watched through his eyes and the people he met. And, you know, the wonderful way, Augusta treats the amateurs. It's, it's a special week, and they make it very special for all the amateurs,

David Novak 15:13

you know, staying in the present, as you know, better than most is critical to golf. How do you translate that into business as a leader?

Mike McCoy 15:21

Well, it's easy to get distracted. And I think it's important that you keep your mind is sort of, it's when you're playing golf, you kind of keep your eye on the target. And in business, you know, you're keeping your your eye on the goal, and you just kind of keep reminding people, here's what we're here for, is to serve these clients, you know, they're counting on us, you know, I feel a lot of responsibility when I'm ensuring a large company and the owner of the board is counting on me to have the right coverage and take care of their employees and their and their customers. So you really have to understand your mission and make it real for people, you know, that, you know, in your team, you know, when there's a serious auto accident, families are affected. Companies face financial risk, and, you know, those are the types of things that we deal with and, and, you know, those are, those are serious matters. So, I don't know how else to say it. But you know, it's, it's a serious business. And, you know, golf for me, competitive golf is serious business as well. So I kind of handled both of them the same way. And that's probably one of my problems, too. I, I need sometimes to take a break and relax a little bit. But my free time I move right into golf. And as soon as that's over, I'm moving back into business. And and, you know, I'm always I've kind of always on edge.

David Novak 16:50

You know, I've I've watched you play golf more than once in a competitive fashion and you're very serious competitor. If you talked about competition and golf and competition in business. What's the difference? Is there a difference in how you look at the competition?

Mike McCoy 17:05

Yeah, sometimes no, you know, the will to win. Whether it's, you know, we always like to say insurance brokers, you know, fight with knives. It's a tough business on the street. And, and, you know, some of these guys you're playing golf with are equally as tough. And so, no, I think the will to win is very similar.

Koula Callahan 17:29

We'll be back with the rest of David's conversation with Mike McCoy in just a moment. But have you ever wondered what David is thinking as he interviews our guests each week? Or have you been interested in hearing David's take on some of the questions that he asked his guest? Well, I do and I know a lot of you do, too. My name is Kula Callahan. And together with David, I host the three more questions podcast that airs every Monday. These episodes are just about 15 minutes. And in them, I asked David three questions that dive deeper into the themes of his episode with his guests. David shares incredible insights and stories from his career leading yum brands. And all of His answers are super practical and inspiring. Like this great insight David shared after Patrick Lynch, Tony's interview,

David Novak 18:15

you know, I had this phrase that we used healthy debate, healthy decision. And if you have that good debate, you're going to make the best decision. And when people raise conflict, and basically tackle a tough issue, that's and get it out on the table, stop the meeting and say, Hey, way to go. That's the kind of honesty and transparency we need around here to get to the best solutions.

Koula Callahan 18:39

Get the three more questions, podcasts and your feed each Monday and dive even deeper into the episodes you know and love. Just subscribe to how leaders lead wherever you get your podcasts

David Novak 18:58

as we mentioned before, you were part of the 2015 Walker Cup team. And unfortunately, that team lost a Great Britain and Ireland that year. What big lesson did you learn from that experience that you're taking with you as a captain?

Mike McCoy 19:12

That was a tough thing, not only for the players, but you know, we had a captain that we love spider Miller, who I know is one of your good friends. And, you know, I was as crushed for him as I was for the team. You know, if you look at the teams today, you know, we probably had the superior team in terms of world ranked players. But, you know, when we prepared in our practice rounds, you know, the golf course played one way you know, the wind was coming, you know, at our backs off the first tee, and the day of the match, the weather had turned and the golf course you know, played entirely different. And so, you know, our preparation was for one golf course and we were had you know, we were four was to play another in our pairings were a little mixed up because of that. And we found ourselves in bunkers, we didn't know that we're there. The day before we were carrying him 30 yards past him. So, you know, I'm taking that lesson, and we're going to spend a little more time being prepared for what, whichever way the wind blows?

David Novak 20:22

And that's a good idea, you know? And as a business leader, you know, how do you coach your insurance team, to think about failure and that adversity, and when the wind comes up, and it takes you off your game,

Mike McCoy 20:36

you know, when we lose a deal, I say, everybody, you get five minutes to pout. And then let's take the next 20 minutes. And remember all the good things we have going for us. You know, we've got a great client base, we work for a wonderful organization, we have terrific benefits. And so, you know, you don't win them all. But you got to remember, the glass is still half full. And I think it's important to keep that good attitude. And you really don't want people sulking very long, when things don't go your way.

David Novak 21:10

You know, golf can be brutal. You know, we all have to pick ourselves up off the mat. When things don't go our way. How have you learned just as an individual leader, and golfer on the course, to regain confidence and self belief after a setback?

Mike McCoy 21:29

Well, I'm not opposed to coaching. And that's one of the things I've loved about your podcast, Dave, is that, you know, I do love to continue to learn. In golf, I still take a lot of lessons, I talk to sports psychologists in the business world, I'll reach out to specialists if you know Phil, we can get better. And I'm not too proud to ask for help. And so, to me, that's, that's what gets you back on your game is, is kind of you go back and sharpen the axe a little bit and regain a little bit of that self confidence and, and jump right back into it.

David Novak 22:08

You know, I understand that, that you really like USGA tournament setup. So not many golfers say that. They're known for being very, very demanding. Does that translate into your professional life as well? The enjoyment of a big challenge and facing it head on?

Mike McCoy 22:24

Yes, I think it does. I've always been attracted to complex clients that have very, very challenging insurance and risk management needs. And just like the USGA, they demand the ability to, you know, really sustain yourself over an entire week under very trying conditions. And, you know, a lot of guys, when they show up and see the grass is a little longer, and the greens are a little firmer and faster. You know, you've got half the field beat already. And I think that's kind of true in business. Some people, you know, that when they get in there, and they see what a mess, you know, clients got, they just sort of throw their hands up. And that's kind of where I like to dig in and solve those big problems.

David Novak 23:13

You know, you've got this big challenge ahead of you now. And this year's Walker cup at the old course at St. Andrews. How have you gone about just assembling your team? And have you looked for anything beyond the golf skills as you've done it? Well, there's

Mike McCoy 23:29

an international team selection committee that's made up of a number of people, they watched the performance of all the players. We're very blessed here in America to have so many fine golfers. And so I have spent a lot of time though, over the last couple of years. I've watched tournaments like the NCAA and the US opens and the US amateurs and, you know, you really get to see how these top players prepare, and how they perform. When the heat's on. The one thing I would say, that I've been so impressed with is they're very mature, they're all mature. And they're extremely polite. And I think that's one of the things golf does for people it it keeps you around good people. And even the the kids we're going to have to leave behind. I just can only imagine how difficult those calls are going to be. But I know how well they're going to take it. They're going to take it like gentleman, and that's the thing I've been very, very pleased with is just the quality and the integrity of these young men.

David Novak 24:38

You know, spider Miller, you know, our good friend was your captain in 2015. What did you learn from him?

Mike McCoy 24:45

Well, spider, you know, he's such a wonderful person and he's he's a very competitive guy too. And he's he's won a lot of Big championships and played on Walker Cup teams and, you know, he wanted us to have a great experience. It's and and he did some things, you know, winning and losing, you know, that was important. But he made sure it was probably one of the best experiences of our lives. And one thing that he did that I'll never forget was he took the entire team to Latrobe, Pennsylvania. And we were able to spend three days with Arnold Palmer. And that's where we had our uniforms fitted. And we got to play golf. And Arnold came out and watched us play every day, and he had dinner with us. And, you know, that was a, you know, I don't think any Walker Cup team is going to ever have an experience like that. And so that's the kind of guy spider is he just, you know, he thought of those special things. And I'm hoping to do some of that myself. I've learned that from him. And those are wonderful memories.

David Novak 25:52

You know, another guy from Iowa, Zach Johnson is the captain for this year's Ryder Cup team. Have you leaned on each other at all getting ready for each of your team's competitions?

Mike McCoy 26:03

Well, we certainly talked a few times about it, and he's has has a few more issues to deal with he, he wasn't certain which players were going to be eligible because of the whole, fractured professional game. But Zach, you know, is you know, everybody, and I was so proud of Zach. And there's not a more competitive person than Zach Johnson and, and I have the benefit of knowing that he's willing to give us a little help, he won the British Open at St. Andrews. So he knows his way around there pretty well. And I've got a session set up where we're going to, he's going to walk me through the golf course and give me his thoughts on, you know, what are the best angles and how to play the core. So that's what friends do for each other. And I'm sure grateful that he's willing to share some of his knowledge with me.

David Novak 26:55

That's a perfect lead into my next question, because I've heard you say that, you know, you've said, and I quote, I've competed all over the world. So I'm familiar with all the emotions and preparations that's required to be successful. That begs the question here, What are those emotions in the preparation that is required to win?

Mike McCoy 27:14

Well, I think, you know, discipline, to, you know, get your work in, get your rest, you know, eat properly, you know, those things, you know, that's important. I think, putting things into their the proper context, not getting to making it too important. You know, everybody knows, it's important, but, you know, you know, the sun's gonna come up tomorrow, it's still a game. And, you know, you do have to remember, you've got to, you know, a wonderful life and just getting the opportunity to compete at that level. You know, you just have to be thankful for that. So, it's really a matter of kind of keeping things in perspective. But also, you know, doing the things and having the discipline to do the things to prepare, so that when you get out there, you feel like, Hey, I've hit just as many three footers as that guy. And, you know, I've put the work in and, and it's okay for me to go ahead and win this thing. You know,

David Novak 28:16

shifting gears, I want to take you back, you know, what's the story from your childhood that really impacted the kind of leader you are today?

Mike McCoy 28:24

Well, I was fortunate to have wonderful parents, and my father owned a hardware store, just a local neighborhood hardware store. And, you know, my brothers probably spent a little more time in there working, but I did a few shifts. And I learned a lot about business from my dad, and you know, how you treat people. And you know, just how to give that extra special service. You know, he repaired windows and doors, and at the end of the day, you know, he'd put them in the car and drive those over to somebody's house and help put them in the window. It might have been a widow or somebody with just didn't know what they were doing. And, and, you know, he didn't need to do that most hardware stores aren't giving that level of service. And he also extended credit, he believed in people. And so when, you know, the small business came in, you know, and they didn't necessarily have the cash to, to, you know, at that time to pay for what they needed. You know, he gave him credit and, and, you know, for the most part, I think he always was paid back. So, and he was disciplined to he was tough. He got up every morning, went to work, and you know, he came home, had dinner and he went back and you know, rang the cash register out and balanced the book. So, you know, that consistent discipline, and really the way he treated treated his customers and his employees, you know, he had employees that were there forever and even for a small business, he created a retirement plan for him and you You know, I think I learned a lot from my mom and dad, just you know how you treat people. And for me it carried it a little bit into business and, you know, going the extra mile for your customers.

David Novak 30:11

You talked earlier about how you're constantly trying to grow. How's Mike McCoy different today as a leader than say, 15 or 20 years ago?

Mike McCoy 30:20

I would say, one of the things that is different is for some reason, most of my friends are a little older. I don't know why I guess I you know, I find people interesting. And I'm very interested in what people do and how they do it. And I read a lot and way more than I used to read when I was younger. I love reading two or three newspapers and I stay current with what's what's out there. I think I'm much more plugged in to society. I'm much more plugged in to what people are doing, the challenges other people are facing. I'm really inspired by those folks. And I'm just blessed to have a wonderful group of people around me and great friends.

David Novak 31:03

You know, Mike, this has been so much fun, and I want to have some more with my lightning round of questions. Are you ready for this?

Mike McCoy 31:10

Let's go.

David Novak 31:12

What's one word others would use to describe you?

Mike McCoy 31:15

Competitive?

David Novak 31:17

What would you say is the one word that best describes you? Humble? If you could be one person for a day besides yourself, who would it be and why?

Mike McCoy 31:26

Bobby Jones. He was so eloquent. He had a way of speaking and writing. I thought he was fantastic.

David Novak 31:36

What's your biggest pet peeve?

Mike McCoy 31:38

Laziness.

David Novak 31:40

What's the lowest score you've posted in a tournament round?

Mike McCoy 31:44

64 Wow.

David Novak 31:45

Describe your Did you add? Did you have a putt for 59?

Mike McCoy 31:50

I did

David Novak 31:56

describe your last I can't believe this is happening to me moment.

Mike McCoy 32:00

Well, when I got the call to be the walker cup captain for 2023 It was the honor of a lifetime to get asked to do that. And so I you know when I think about where I started as a caddy, and here I am now leading you know the 10 best players in America. It's it's really quite a story.

David Novak 32:23

You know, Brian Harmon the two time Walker coupler we just talked about said he loves to get lost using you know, his tractor, in mowing 40 acres of grass. How do you chill?

Mike McCoy 32:35

I'm sitting in my office here, but I you know, I'm a big book collector. I collect a lot of books. And you know, and I read a lot, I just love. I love to sit down and open a good book.

David Novak 32:48

That's the end of the lightning round. Mike, well done. We're almost done with this. And I appreciate you taking the time again, just a few more questions for you. For someone who wants to win in all areas of their life. You know, family, work friendships, and also pursue their passions. What's something that's really helped you do that successfully?

Mike McCoy 33:11

I think setting goals be in sales or your own financial goals or, you know, this is what I want to accomplish with my golf game. These are the areas I want to see improvement in. I think, you know, setting goals is really important.

David Novak 33:28

What do you see as your unfinished business?

Mike McCoy 33:31

I sure want to win that US senior amateur.

David Novak 33:35

Now Betting on you. Last question here. What's the one piece of advice you'd give to someone that wants to be a better leader?

Mike McCoy 33:44

I think you have to care. You just have to care about your people. You have to care about your customers. And if you do that things are going to work out.

David Novak 33:55

You know my former Walker cup captain and our good friend buddy Maroochy had this to say about you. He said the excellence of Mike McCoy's game is obvious. What may not be so obvious to those who have not played with him is just how well he handles himself. Win or lose. The game of golf is still and will always be a gentleman's game and Mike is the best example I know. And Mike I've got to say I couldn't agree more you know I it's been so much fun getting to know you watching you in action and admiring the way how you carry yourself not only on the golf course but as a friend and also as a business leader. And I really want to thank you for taking the time in what I know is just an incredible hectic because time for you as you ready for the walker cup and and wish you the best of luck. Go USA.

Mike McCoy 34:46

Well, thanks, David. I I love your podcasts and I've learned so much and I'm just honored that you had me on

David Novak 35:04

You know, I think a lot of us carry around this mental image of the ideal leader. They're charismatic and winsome, and they dazzle everyone when they walk into the room. But when you really talk to successful leaders, you can see that most of the building blocks of leadership aren't flashy at all. That's certainly the case when you see how Mike McCoy leads. You remember, the great leadership looks like leaning into complexity. When other people run for the hills. It looks like staying sharp with discipline and consistent hard work. And it looks like developing that level headed mentality that helps you keep your perspective on what needs to be taken seriously and what doesn't. And boy, Mike has built two incredible careers, both in insurance and in golf with that kind of attitude. Great leaders understand that grit gets results, because all that hard work is needed, and nothing can take the place of it. So this week, remind yourself of your own grit. Spend a few minutes each day to document the setbacks and challenges you've overcome. tease out the lessons you've learned, and ask yourself what skills and strengths you gained from those situations. Doing this simple exercise is really going to reinforce the value of grit, and it'll be a source of strength for you the next time you need to dig deep and power through a challenge. So do you want to know how leaders lead? Well, we learned today is that grit gets results. And speaking of grit, coming up next week on how leaders lead is Brandon Beane, the general manager of the Buffalo Bills, and one of the top executives in the National Football League.

Brandon Beane 36:50

I just kept trying to learn every area talking to people, you still have to attend to the main job that you're being hired for. But using your extra time, not while you're on the clock, so to speak, learning from others in your building, also making contacts with counterparts around the league to ask them how they do things. You're always looking for ideas again, while you're focused on the job you're doing at hand.

David Novak 37:13

So be sure to come back again next week to hear our entire conversation. Thanks again for tuning in to another episode of how leaders lead where every Thursday you get to listen in while I interview some of the very best leaders in the world. I make it a point to give you something simple on each episode that you can apply to your business so that you will become the best leader you can be

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