All leaders
Bill Mudd
Churchill Downs, President & COO
Episodes
Bill Mudd · May 2, 2024
Videos
Clips
Put structure around your operational prioritiesBill Mudd · Operations are key to customer experience1:01Operational success starts with getting everyone on the same pageBill Mudd · Operations are key to customer experience0:55Don't let the "sunk cost fallacy" cloud your decision makingBill Mudd · Operations are key to customer experience1:54Understand what makes your brand unique and invest in itBill Mudd · Operations are key to customer experience1:09Ask employees what keeps them up at nightBill Mudd · Operations are key to customer experience0:30Employee training is the foundation of a good customer experienceBill Mudd · Operations are key to customer experience0:34