Understand the intangible part of an organization.
“I found that it was easier to decide on change than to get people to change. And most organizations were like dysfunctional families.”
“One of the essential behaviors is to have a positive spirit and organization that people feel appreciated and valued.”
“If I can pay attention to where I am, I can do something about it."
“Don't make decisions if you're not in a good state of mind.”
“I think the world can be divided into winners and whiners, into those who complain about things and those who make things happen.”
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