“I found that it was easier to decide on change than to get people to change. And most organizations were like dysfunctional families.”

“One of the essential behaviors is to have a positive spirit and organization that people feel appreciated and valued.”

“If I can pay attention to where I am, I can do something about it."

“Don't make decisions if you're not in a good state of mind.”

“I think the world can be divided into winners and whiners, into those who complain about things and those who make things happen.”