How Leaders Lead
https://dnl.nyc3.cdn.digitaloceanspaces.com/uploads/hmfenWO18eJYNCm9rDisqzMsgjvz812PTC7jnsiM.jpg

Aylwin Lewis

Potbelly, Former CEO
EPISODE 174

Results are paramount

You want to take care of your people. But you also gotta take care of business.

If you want to create happy teams and cultures without compromising on the results, don’t miss this conversation with Alywin Lewis, the former Chairman and CEO of Potbelly Sandwich Works and the former CEO of Sears Holdings.

You’ll also learn:

  • Why strong cultures drive more efficient operations
  • The secret to lowering your turnover rate
  • How to listen to your frontline employees
  • 3 practical tips for better public speaking

Take your learning further. Get proven leadership advice from these (free!) resources:

The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go 

Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day

Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

More from Aylwin Lewis

Results are paramount
Results matter. They’re currency you need to earn trust and new opportunities. When you create a results-driven culture — all while keeping people at the heart of the business — everybody wins.
Curiosity is key in any C-suite role
Great leaders always try to understand more about the world around them. That curiosity is crucial if you want to succeed in a top leadership role.
Low turnover starts with who you hire
Turnover kills momentum. To improve it, take your time in the hiring process. The right person for the job will be much likelier to stay in the job—and excel at it, too.
Believe your customers
When a customer complains, don’t ask for proof. The vast majority of customers are telling you the truth. Believe them, fix the problem, and you’ll have a customer for life.
Put a customer-first mindset at every level of your organization
Don’t think of customer service as a single department. Orient every area of your business around serving customers—from hiring to strategy to management.

Get daily insights delivered straight to your inbox every morning

Short (but powerful) leadership advice from entrepreneurs and CEOs of top companies like JPMorgan Chase, Target, Starbucks and more.

Clips

  • Results are paramount
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • How to improve your public speaking
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • Low turnover starts with who you hire
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • Believe your customers
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • How to listen to frontline employees
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • The secret to one-on-one coaching
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • Focus on culture for operational excellence
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • Curiosity is key in any C-suite role
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • Put a customer-first mindset at every level of your organization
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • Opportunity and diversity go hand in hand
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO
  • Develop more leaders with a strong frontline culture
    Aylwin Lewis
    Aylwin Lewis
    Potbelly, Former CEO

Explore more topical advice from the world’s top leaders in the How Leaders Lead App

The #1 app to help you become a better boss, coach, or leader
Apple App Store