Results matter. They’re currency you need to earn trust and new opportunities. When you create a results-driven culture — all while keeping people at the heart of the business — everybody wins.

Great leaders always try to understand more about the world around them. That curiosity is crucial if you want to succeed in a top leadership role.

Turnover kills momentum. To improve it, take your time in the hiring process. The right person for the job will be much likelier to stay in the job—and excel at it, too.

When a customer complains, don’t ask for proof. The vast majority of customers are telling you the truth. Believe them, fix the problem, and you’ll have a customer for life.

Don’t think of customer service as a single department. Orient every area of your business around serving customers—from hiring to strategy to management.