It’s easy to say you care about customers. But how do you actually make decisions with them in mind?

In this episode, David sits down with Amazon CEO Andy Jassy for a behind-the-scenes look at how one of the world’s biggest companies keeps customer focus at the heart of everything, from product launches to leadership culture.

You’ll also learn:

• The two documents you need before you launch anything big
• What it’s like to shadow Jeff Bezos in every meeting
• A simple framework to help you delegate the right decisions 
• Why Andy thinks AI will reinvent customer experience as we know it