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Carol Tomé

UPS, CEO
EPISODE 118

See people as an investment

My guest today is Carol Tomé, the CEO of UPS. And let me tell you, there aren’t a lot of leaders out there who have the smarts and empathy and energy that Carol has. 

She actually retired in 2019 after nearly two decades as the CFO of The Home Depot. She was already a legend. But then, the opportunity to take the helm at UPS came along. It got her out of retirement and back doing what she loves – which is helping people develop. And boy, does that passion for people come through in this conversation. But that’s not the only thing. You can also hear just how committed Carol is to being financially successful.

If you’ve ever felt like you had to choose between focusing on your people or making money, then keep listening. Carol is proof positive that you can do both. Everything changes when you see your people as an investment – not an expense. It’s such a powerful mindset, and it’s one YOU can learn from Carol right now.

So here is my conversation with my good friend – and soon to be yours – Carol Tomé.

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More from Carol Tomé

Get inside the minds of your competitors
Building a strategy? Consider what your competitors could do to take you down — and how you’d fight against it. It’s a great way to discover new opportunities.
Create development plans for your people
When you meet with direct reports, don’t just focus on results. Take a personal interest in their growth, and create a plan to help them reach their full potential.
Reframe feedback as a gift
Some believe that feedback is conflict, but it's not conflict at all — it's development.
People come first, leaders come second
As a leader, your job is to take care of the people who work for you. Prioritize your team and culture, and the results will follow.
Narrow your focus to what’s most important
If you have too many “priorities,” then nothing is a priority! Figure out what’s strategically important and cut the rest. That strategic focus will translate into better performance.
Focus on the right customer segments
If you want to unlock growth, dig into your business model. Find customers who have a need and are willing to pay for it. Then commit resources to winning them over.

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Short (but powerful) leadership advice from entrepreneurs and CEOs of top companies like JPMorgan Chase, Target, Starbucks and more.

Clips

  • Put people first
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Reframe feedback as a gift
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Pair finance and strategy
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • People come first, leaders come second
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • See people as an investment, not an expense
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Narrow your focus to what’s most important
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Set an example of vulnerability
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Allow people to be themselves at work
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Focus on the right customer segments
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Get inside the minds of your competitors
    Carol Tomé
    Carol Tomé
    UPS, CEO
  • Create development plans for your people
    Carol Tomé
    Carol Tomé
    UPS, CEO

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