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Kelly Coffey

City National Bank, CEO
EPISODE 98

Embrace Feedback

Ask any decent leader if it’s important to get feedback, and you’ll get the same answer. Of COURSE it is. 

We have to listen to what our teams and customers are saying if we want to improve our businesses.

But getting good feedback is harder than it sounds.

You can’t just put a comment box in the break room and call it a day! If you truly want to embrace feedback, you need a plan to get it and a genuine desire to listen to it. 

And nobody embraces feedback better than today’s guest, Kelly Coffey. She’s the CEO of City National Bank, where she oversees 5,000 associates in 70 offices, PLUS over 56 billion dollars in assets. And she’s building something really special because she is SO open to her team’s ideas, and her team knows exactly how to share those ideas with her. 

You’re about to learn so much about how great leaders embrace feedback. 

You’ll also discover:

  • How to get more feedback and collaboration from your team
  • A critical reminder for ALL leaders, no matter how fast-paced your world is
  • One practical idea to boost your confidence and quell those internal doubts
  • A key insight for anyone who works in a job where you need to be highly responsive
  • Advice for women who work in a male-dominated industries

Take your learning further. Get proven leadership advice from these (free!) resources:

The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go 

Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day

Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

More from Kelly Coffey

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Short (but powerful) leadership advice from entrepreneurs and CEOs of top companies like JPMorgan Chase, Target, Starbucks and more.

Clips

  • Moving fast requires a more narrow focus
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Everyone has something to teach you
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Build safety into your feedback loops
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Change your business, not your core principles
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Draw confidence from what you’ve already weathered
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • To make better decisions, welcome diverse perspectives
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Stop underestimating yourself
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Your feedback helps people grow, so be generous with it
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Overcommunicate in seasons of change
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • True collaboration doesn’t happen in fully remote environments
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Hire for your weaknesses
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO
  • Have a do-nothing day
    Kelly Coffey
    Kelly Coffey
    City National Bank, CEO

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