When times are good, it's tempting to ease up a bit. But that's exactly when you need to double down on your effort. That's how you avoid the complacency that often follows success.

Want to create a great work environment? Praise the behaviors you want to see repeated, and hold people accountable when they aren't up to standard.

Want to drive more sales? Know what you’re passionate about, always add value to your prospects, and don’t oversell.